Service Reception

1 day ago

Letcombe Regis, United Kingdom Maundrells Full time

**Service Reception / Workshop Controller**
Wantage, Oxfordshire
**About Us**
We are Maundrells, a specialist luxury car dealership with a passion for high performance, high quality, prestige vehicles.
With the highest specifications, we offer sports, 4X4 and prestige vehicles and seek to build long-term relationships with our customers, many of whom return to us time and again for their next automotive masterpiece.
We were founded (and still run) by two car enthusiasts who aim to take the pressure, intensity and stress out of the car-buying experience, through their knowledge, dedication and the relaxed atmosphere they have created in our showroom.
We are now seeking a Service Reception / Workshop Controller to join our site in Oxfordshire on a permanent, full-time basis.
**The Benefits**:

- Salary of up to £39,000 depending on experience
- 20 days’ holiday plus Bank Holidays
This is a fantastic opportunity for a proven customer service professional with a love of luxury cars and knowledge of servicing procedures, looking to progress their career in our superior dealership.
Our customers hold confidence in our expert mechanic’s deep knowledge and exceptional service. In this excellent role, you will have the opportunity to learn and develop your own high-calibre knowledge and translate this into the most excellent customer serviceskills.
So, if you’re looking to build an expert knowledge of exquisitely engineered vehicles such as Porsches, all whilst developing your customer service skills, this is the role you’ve been waiting for.
**The Role**
As a Service Reception / Workshop Controller, you will manage our customer experience, ensuring their requirements and maintenance needs are efficiently delegated to the relevant team member.
Delivering great customer service, both face-to-face and over the phone, you will greet and direct customers, keeping them updated of the progress made on their vehicle’s maintenance. Liaising with the workshop staff, you will ensure the smooth scheduling ofworkflow, across technicians.
In this comprehensive support and customer service role, you will also update data on our IT system, create reports to track work and ensure incoming work is co-ordinated.
Additionally, you will:

- Instruct technicians concerning repair procedures
- Ensure all service, warranty and repair works meet the highest possible standard
- Approve work orders and ensure times allotted are not exceeded
- Authorise and record additional work
**About You**
To be considered as a Service Reception / Workshop Controller, you will need:

- At least two years’ experience in a dealership service reception role, ideally with a sports car or premium brand
- Excellent customer service, communication and influencing skills
- Strong computer literacy and knowledge of Microsoft Office
- A full, valid driving licence
The working hours for this role are between 9:00am - 5.30pm Monday to Friday.
Webrecruit and Maundrells are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conductbusiness and we believe that the more inclusive our environments are, the better our work will be.
Other organisations may call this role Receptionist, Dealership Service Co-ordinator, Car Dealership Receptionist, Vehicle Maintenance Co-ordinator, Customer Service and Maintenance Co-ordinator, Workshop Receptionist, or Service Reception Supervisor.

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