Apprentice Aftersales Advisor

5 days ago

Boston, United Kingdom Listers Full time

Job Introduction

An exciting opportunity has arisen for a brand-new position as an Apprentice Aftersales Advisor to join our Toyota Dealership in Boston. The hours of work are Monday - Friday 8am - 6pmas well as working Saturdays on a rota basis.

We aren’t looking for the finished article as we will in turn offer comprehensive training at Toyota and you will be regularly assessed as you work towards achieving an Aftersales qualification. This will allow you to work confidently with our customers.

As an Aftersales Customer Advisor Apprentice, you will work closely with both the customers and our staff to make sure the customers’ needs are met. You’ll also gain the knowledge to accurately look up all the vehicle components that our technicians require to repair them.

Role and responsibilities

Handling all customer requirements for service, parts and vehicle repairs in an efficient and professional manner.

Advising customers of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.

Liaising with the workshop to ensure they have the correct parts and that all the information from the customer is accurate for a seamless visit.

Using our online parts catalogues to look up accurate parts and sourcing them when required.

Receiving and dispatching parts in a timely and professional manner.

Working with various online systems to manage customer visits and using them to communicate efficiently with our customers and your internal colleagues.

Assisting and controlling parts stock management.

Working with a team in a busy environment.

About you

Strong communication skills.

A well-presented individual with a desire, character and attitude to succeed.

Willingness to learn and listen to instructions.

Ability to build good relationships with your team and other departments.

What we offer

25 days holiday plus bank holidays

Pension scheme

Health & wellbeing benefits

Group life insurance

Staff discount on car servicing

Listers Benefits - discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

In-house, manufacturer & professional qualifications

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