Customer Service Centre Apprentice

**Customer Service Centre Apprentice**

**Location**:Boston

**Salary**: Starting from £18,278 per annum
- Are you passionate about putting the Customer First? _
- Do you want a career in customer services? _

LHP are looking for a Customer Service Centre Apprentice to join their team based in Boston

**The Role**

The Customer Service Centre Adviser Apprenticeship is a unique opportunity for someone looking to start their career in Customer Services.

This will provide a fantastic opportunity for someone to make a real impact as the first point of contact for customer communications at Lincolnshire Housing Partnership.

The typical working hours will be given on a shift rotation and will be between Monday - Friday (8:30- 17:30)

**Duties and Responsibilities**
- Diagnosing a wide range of repairs and categorising them for distribution to the operatives
- Taking payments from residents for LHP’s services, including setting up direct debits and payment plans.
- Supporting key administrative tasks and delivering LHPs print and post service.
- Creating and updating customer records using the relevant system
- Effectively signposting customers to the relevant internal or external agencies
- Learning to work effectively as part of a team as well as on own initiative, developing excellent communication skills.

You will work towards the completion of a Level 2 Customer Services Practitioner qualification and gain fantastic experience working within a customer service centre environment, aiming to deliver exceptional levels of service to a diverse customer baseon a wide range of queries via multiple different contact channels.

**Why LHP**

There are few sectors can offer the diversity of career opportunities that you will find in social housing.

As an LHP Trainee you have the exciting opportunity to be part of an organisation that makes a real difference to the local communities.

You’ll discover an organisation with the ambition and resources, backed up by the commitment to training and professional development, to help you realise your full potential.

Their working culture thrives on innovation, encourages people to take responsibility, and recognises and rewards talent in their core values

You’ll have the opportunity to work alongside professionals who can help you achieve and exceed your own ambitions. Be part of our team and make the difference together.

**What opportunities will I have for progression?**

At LHP they are committed to investing in the development of their employees to enable them to realise their potential. There are many opportunities that LHP will provide you with to enhance your skills and assist in your career progression.

They measure their success within this area by the number of internal promotions that they can achieve and that they are able to retain their best talent. The natural career progression route that would be applicable to your role are Customer Service CentreAdvisor, Lifeline Advisor or a Customer Services Team Manager.

**What do they offer?**

You will be given a starting salary of **£18,278** and will be eligible for a wide variety of benefits including:

- An employee wellbeing package through their benefits partner Westfield Health
- Opportunities to learn new skills, knowledge through the fantastic corporate training programme
- A superb employer salary sacrifice pension scheme
- 24 holiday days a year (plus bank holidays) with the ability to earn additional holiday days through full attendance

As part of your apprenticeship, LHP will support you to gain a Level 2 in Customer Service Practitioner.

**To encourage you through your apprenticeship you will have an abundance of support, including**:

- A nominated mentor to guide you through the day-to-day requirements of a Customer Service Centre advisor
- Regular meetings with your team leader & the Internal talent team to ensure that you are learning at the right pace, and you have all the support you desire
- Quarterly celebrations of milestones reached with other colleagues in the LHP Trainee programme

**To Apply