Lifeline Customer Service Centre Advisor

**Lifeline Customer Service Centre Advisor**

**Location**: Boston

**Salary**: £21,020 - £21,668 per annum

Lincolnshire Housing Partnership’s Customer Service Centre is currently seeking to recruit Lifeline Customer Service Centre Advisors.

**The Role**

LHP are looking for positive, motivated individuals who are passionate about delivering excellent customer service. You will work as part of the current 24/7 Lifeline monitoring Customer Service Centre team, being the first point of contact for customersfor monitoring all alarm systems installed in LHP’s Sheltered Housing Schemes, Telecare equipment installed in customers’ homes and alarm equipment for external contracts, also providing out of hours support to customers by diagnosing and logging emergencyrepairs.

**What will I be responsible for as Lifeline Customer Services Centre Advisor?**
- Monitoring all alarm systems installed in LHP’s Sheltered Housing Schemes
- Checking all Telecare equipment in customers’ homes
- external contracts
- Provide out of hours support of logging emergency repairs
- Carry out daily checks on sheltered housing residents not having been seen by the visiting Warden and feeding back information on the outcome of calls.
- Liaise with external agencies and communicate via agreed pathways to Adult Social Care, Doctors, relatives and emergency services about welfare issues or concerns.
- Provide a Lone Working service to a range of employees and external contractors
- Provide appropriate administrative support for the business, ensuring that records are accurate and up to date.

**What skills, knowledge and experience will I need for a Lifeline Customer Services Centre Advisor?**A
- Passion to work in a fast-paced customer service centre environment.
- Excellent customer service skills
- Demonstrate LHP values of customer first | Together | Listen Act & Learn
- Good time management
- A pro-active approach to service delivery
- Be computer literate
- Demonstrate flexibility and be a team player

**Additional Information**

This role requires a 24/7 rotation on a planned schedule including evening, nights and weekend shifts.

This role is based in Boston, Lincolnshire, therefore you would need to live within travelling distance to the office.

**What opportunities will I have for progression from a Lifeline Customer Service Centre advisor?**

LHP are committed to investing in the development of their employees to enable them to realise their potential. There are many opportunities that they will provide you with to enhance your skills and assist in your career progression.

They measure their success within this area by the number of internal promotions that they can achieve and their ability to retain their best talent. The natural career progression routes that would be applicable to your role are Housing Assistant, CustomerExperience Officer & Customer Services Manager.

**What are LHP like to work for?**

LHP are an impressive company to work for, they have recently been awarded a 'One to Watch’ status by Best Companies. They exist to provide great homes, in strong communities across Lincolnshire.

**Benefits**
- An employee wellbeing package through our benefits partner Westfield Health
- Opportunities to learn new skills and knowledge through our fantastic corporate training programme
- A superb employer pension scheme
- 24 holiday days a year (plus bank holidays) with the ability to earn additional holiday days through full attendance
- A family friendly agile working policy
- A company wide recognition scheme

**To Apply**
- Previous applicants will not be considered for this campaign._