Customer Service Advisor

2 weeks ago

Boston, United Kingdom Steer Automotive Group Full time

Customer Service Advisor Boston Ref : VA3266 #OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream—a Financial Wellbeing app giving you ultimate pay control Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression Customer Service Advisor – Boston Steer Automotive Group At Steer Automotive Group, we’re driven by excellence doing things the right way, every time. We’re committed to delivering outstanding service, embracing innovation to enhance every customer’s journey, and operating with integrity in all that we do. We’re looking for a friendly, professional, and highly organised Customer Service Advisor to be the welcoming face (and voice) of our busy automotive repair centre in Boston. In this key role, you’ll ensure every customer enjoys a smooth and exceptional experience from first contact to vehicle collection. Key Responsibilities Greet customers warmly, both in person and over the phone Manage repair bookings, vehicle handovers, and progress updates Liaise effectively with technicians, insurers, and suppliers to keep communication clear and consistent Handle customer queries and resolve any issues promptly and professionally Maintain accurate records with exceptional attention to detail What We’re Looking For Proven experience in a customer service or administrative role (automotive experience is beneficial but not essential) Excellent communication and interpersonal skills Ability to stay calm under pressure and manage multiple priorities efficiently Strong IT skills and confidence in learning new systems A genuine passion for delivering exceptional customer service A full UK driving licence is essential What We Offer Competitive salary with performance-based bonuses Ongoing training and career development opportunities A supportive, team-focused working environment If you’re motivated by providing outstanding service, thrive in a fast-paced environment, and share our values of Excellence, Innovation, and Integrity, we’d love to hear from you. Apply today and become part of our customer first team in Boston. #J-18808-Ljbffr

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