Reactive Maintenance Co-ordinator

7 days ago

Leeds, United Kingdom WAYS Facilities Management Ltd Full time

**Job Title: Reactive Helpdesk Co-ordinator**

**Company Description**:
WAYS is a leading facility management company based in Leeds. We specialise in delivering comprehensive reactive and planned maintenance services, including property refurbishments, to our clients across the UK & Ireland. Our multidisciplinary approach ensures that our clients' properties are always operating smoothly. Due to our continued growth, we are seeking an additional Maintenance Coordinator to join our friendly team and manage incoming job requests effectively. Think you have the skills we are looking for? Apply

As a Maintenance Coordinator, you will play a crucial role in ensuring the smooth operation of our maintenance services. Your responsibilities will include:

- Manage incoming work requests from initial contact through to successful completion, ensuring client satisfaction.
- Take full ownership of work requests, coordinating tasks to ensure timely and efficient job completion.
- Maintain accurate records using our computerised maintenance management system.
- Coordinate complex activities to ensure seamless service delivery.
- Ensure all work is performed to high-quality standards and complies with company policies, industry standards, and legal requirements.
- Perform other administrative tasks as needed to support the team.
- Cover OOH calls on a rota (approx. 1 week per month)

**Requirements**:

- Demonstrated excellence in organisational skills.
- Ability to communicate confidently with clients and contractors at all levels.
- Ability to prioritise tasks and think proactively about necessary actions.
- Highly effective in administrative tasks.
- Computer literate with experience in Windows packages (Excel/Word).
- Confident and professional telephone manner.
- Background in facilities/maintenance environment is essential.

**Desirable Skills**:

- Experience using a computerised maintenance management system.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual Dress
- Company Pension
- Flexible Schedule
- On-site Parking
- Sick Pay

**Schedule**:

- 8-hour shift
- Monday to Friday

**Experience**:

- Maintenance Co-ordination: 1 year (required)

**Salary**:
Starting at £25,000k per annum. Negotiable based on experience.

Pay: From £25,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

**Experience**:

- CMMS: 1 year (preferred)
- Maintenance: 1 year (preferred)
- Organisational skills: 1 year (preferred)

Work Location: In person

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