Lung and Sleep Centre Co-ordinator

**Job Title**: Lung and Sleep Centre Co-Ordinator**

**Location: Cromwell Hospital, 164-178 Cromwell Road, Kensington, London SW5 0TU**

**Permanent / Contract: BANK SHIFTS**

**Salary range: £13.60 per hour**

**Role specific benefits: n/a**

**Full time/part time: BANK SHIFTS.**

**Job Summary**

The post holder will have a role in a rapidly growing respiratory department based the Cromwell Hospital. As a Lung and Sleep Co-ordinator, you will be an important part of the Lung and Sleep centre at the Cromwell hospital. You will liaise directly with patients, doctors, stakeholders and the clinical team to ensure a clear and reliable workflow in service delivery.

**You’ll help us make health happen by**:

- You'll work towards having a sound working knowledge of all lung and sleep diagnostic tests carried out in the department to be able to provide accurate information to referring doctors and the necessary advice prior to patient bookings.
- You'll ensure outpatient lung and sleep tests are booked in a timely manner with the relevant patient information leaflets sent to patients.
- You'll coordinate and liaise with the clinical team for inpatient admissions for sleep tests and home video polysomnography studies.
- You will be responsible for checking daily charges for lung and sleep activity
- You'll support the clinical team in establishing and supporting an audit program with a view to contribute to departmental standards and quality of services provided.
- You will have a good understanding of private healthcare service delivery, to be flexible and adapt to change whilst continuing to perform to a high standard..
- You'll work with each respiratory consultant and their secretarial teams to coordinate the administrative tasks within outpatient clinics.
- You'll work closely and collaboratively, with and within a team, with all stakeholders (consultants, nursing, physiotherapists, allied health professionals and patient representatives) to improve service delivery and standards of care.
- You'll be fully conversant in all clinics or other areas where patients are “arrived” in a department.

**Key Skills / Qualifications needed for this role**:

- Experience in customer service
- Excellent telephone manner
- Organisational skills
- Attention to detail.
- Ability to work under pressure and remain calm.
- Natural ability to empathise with patients and demonstrate genuine care.
- Ability to communicate clearly and work as part of a team.
- Ability to work independently and autonomously.
- Enthusiastic, dynamic, self
- motivated, reliable, trustworthy,
assertive, articulate, and polite

**Education**:

- Educated to A-level or equivalent.

**Why Bupa?**

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

**Benefits**

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. Alongside flexible hours to suit your own circumstances you’ll also be able to take advantage of other great benefits:

- An hourly rate that incorporates payment of annual leave.
- Subsidised staff canteen and coffee shop lead by expert caterers.
- Inclusion in the NEST government pension scheme.

**Why Bupa?**

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:
Part time
Job Area:
Nursing & Theatres
Locations:
Cromwell Hospital London