Lung and Sleep Co-ordinator

Lung and Sleep Co-ordinator

Cromwell Hospital SW5 0TU

Flexible / Hybrid working options (e.g 2 days at home - can be discussed)

12 month Fixed term (Maternity Cover)

From £27,600 up to £31,000 Depending on experience + fantastic benefits

Full time - 37.5hrs

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care.

No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

As a lung and sleep co-ordinator, you will be an important part of the respiratory and sleep department at the Cromwell hospital. You will liaise directly with patients, doctors, the Lung Team and other stakeholders to ensure a clear and reliable workflow in service delivery.

What you’ll do:

- To work towards having a sound working knowledge of all Respiratory and Sleep diagnostic tests carried out in the department to be able to provide accurate information to referring Doctors and the necessary advice prior to patient bookings
- To ensure outpatient Respiratory and Sleep tests are booked in a timely manner with the relevant patient information leaflets sent to patients
- To coordinate and liaise with the clinical team inpatient admissions for Sleep tests and Home video Polysomnography studies
- To be responsible for the coordination of the Lung Multidisciplinary meeting;
- To be responsible for checking daily charges for Lung and Sleep activity whilst liaising with insurance companies and embassies as required
- To support the clinical team in establishing and supporting an audit program with a view to contribute to departmental standards and quality of services provided
- To be responsible for the setup and coordination of a medical reporting Rota to ensure reported Respiratory/Sleep activity is completed within the agreed turn around time
- To have a good understanding of private healthcare service delivery, to be flexible and adapt to change whilst continuing to perform to a high standard
- To actively participate in team meetings, contribute to the departmental quality agenda and support the continuous growth and development of services
- To work with each respiratory consultant and their secretarial teams to coordinate the administrative tasks within outpatient clinics
- Work closely and collaboratively, with and within a team, with all stakeholders (Consultants, Nursing, Physiotherapists, equipment specialists/engineers, allied health professionals and patient representatives) to improve service delivery and standards of care
- To be fully conversant in all clinics or other areas where patients are “arrived” in a department
- Actively Meet and Greet patients and visitors in a warm, respectful and courteous manner at all times, acting in a way that actively contributes to the promotion and improvement of the BUPA Cromwell Hospital brand

What you’ll bring:

- Experience in customer service
- Excellent telephone manner
- Organizational skills
- attention to detail
- Ability to work under pressure and remain calm
- Natural ability to empathise with patients and demonstrate genuine care
- Ability to communicate clearly and work as part of a team
- Ability to work independently and autonomously
- Enthusiastic, dynamic, self
- motivated, reliable, trustworthy,
assertive, articulate and polite

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You’ll be eligible for:

- Payment of Professional Registration fees
- Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Support with travel costs via a season ticket loan or cycle2work
- Discounted access to online gym sessions through Gympass
- Various other benefits and online discounts
- Free onsite massages as a recognition for your hard work
- Opportunity to participate in our annual awards ceremony

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusiv