Customer Service Representative

4 days ago


Reading, United Kingdom FiDUS Power Full time

FiDUS Power is a technical power supply distributor specializing in innovative power solutions and new products that benefit electronics system designers within the medical, industrial and technology markets. FiDUS Power is a fast-growing business with goodopportunities for advancement.

FiDUS Power are looking for a skilled Customer Service Representative to join our team. An enthusiastic, motivated individual who is confident and effective in handling customer queries. Dedicated to building and maintaining customer relationships and generallycontributing to our company’s overall success.

**RESPONSIBILITIES / DUTIES**:

- Order / Sales processing
- Managing incoming calls and customer enquiries
- Building sustainable relationships and trust with customers
- Interacting with suppliers and managing Purchase Orders and stock
- Managing backlogs to ensure on-time deliveries to customers
- Handling and resolving customer complaints
- Supporting Managers and Directors with ad-hoc work and general office duties.
- Assisting in other departments within the company, where required.
- Possibility to support and develop into Marketing Assistant role. Duties to include company website updates, data management and support relating to Marketing material.
- Minimal / ad-hoc warehouse duties (when cover required) including packing / shipping and communicating with freight forwarding companies

**SKILLS**:

- Excel
- Outlook / Office 365
- SAGE experience advantageous, but not necessarily required
- CRM systems (including Salesforce) experience advantageous, but not necessarily required
- Intelligent and motivated with a desire to improve and expand current skills
- Good communication and customer handling skills
- Ability to multitask, prioritise and manage time effectively
- Able to work under pressure and meet set targets
- Good attention to detail and accuracy
- Data analysis and problem-solving skills
- A calm, relatable & professional demeanour. Teamwork oriented

**FURTHER INFORMATION**
- Salary up to £27K per annum (experience dependent)
- Annual leave allowance of 25 days + UK public holidays. 3 days leave to be taken for Christmas shutdown period
- Pension contribution and health insurance, upon completion of probation



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