Customer Service Representative
1 week ago
Job Ref:
3929KB
**Location**:
Ideal location - Reading, Newbury, Basingstoke, Thatcham, Andover, Wantage, Didcot, Abingdon, Marlborough, Swindon, Oxford, Thame, High Wycombe, Maidenhead, Slough, Bracknell, Wokingham, Farnborough, Winchester, Guildford
Location Category:
South London Home Counties
Job Category:
Admin / IT Jobs Automotive and Industrial Jobs Language Jobs OEM, OE & Aftermarket Jobs Sales Jobs
**Salary**:
Salary circa £26-27k + 3% bonus + 25 days holiday (+ bank holidays) + life assurance + pension + health shield + hybrid working
A **Customer Service / Customer Support Representative **with **Spanish Language skills **is required to join a leading **technology provider **with the aim of **strengthening customer relationships** and providing **support** to clients in **Spanish **and **English. **You will be joining a high performing, successful team.
**This is a hybrid role with 2 days per week in the office, the rest from home.**
- Ideal location - Reading, Newbury, Basingstoke, Thatcham, Andover, Wantage, Didcot, Abingdon, Marlborough, Swindon, Oxford, Thame, High Wycombe, Maidenhead, Slough, Bracknell, Wokingham, Farnborough, Winchester, Guildford_
- Salary circa £26-27k + 3% bonus + 25 days holiday (+ bank holidays) + life assurance + pension + health shield + hybrid working_
- The Role_
- Complete **administrative** and system requirements in relation to **client support**, **client engagement**, **call logging** and update **customer databases**.
- Use the **Zendesk** systems to obtain information to answer client’s questions and queries.
- Proven experience in a **customer support**, **customer helpdesk** or telephone-based **customer service** role is required.
- A **‘people person’** that can quickly and effectively become a **trusted partner**.
- First-class **interpersonal** and **communication** skills are a must for this role.
- Strong **Microsoft Office** skills, especially Microsoft Excel.
- Previous experience of using **Zendesk **or a similar **ticket support system** is advantageous.
- Knowledge of **SAP** is beneficial.
**_ JOB REF 3929KB Customer Support / Customer Service Representative - Spanish language_**
Glen Callum Associates are a leading automotive recruitment consultancy with a vast amount of experience of operating within the automotive sector on a Global scale.
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