Customer Service Representative

3 days ago

Reading, United Kingdom Co-Space Full time

Job description

**General**:
**Salary**: £18,000-£20,000pa Pro Rata
25 Days Holiday per year - Pro Rata + Bank Holiday
Location: Reading
Hours: Monday - Thursday 08:00 - 17:00 and 08:00 - 16:00 on Fridays

**Client Details**:
Co-Space operates a large co-working, serviced office and meeting space facility based across several sites. The sites are aimed at providing a collaborative environment for start-ups and fast-growing organisations to innovate and grow.

Our Objective: _“Provide great spaces for people to get on working - and enjoy the space they do it in”_

**Description**:
**Key Responsibilities**:
Our Customer Service Representatives are critical to making our centres run like clockwork. The buildings may be beautiful, and the tech may be top-notch, but it’s the people who really make the experiences. If you join us as a Customer Service Representative, you’ll assist our Community Manager with day-to-day tasks, you’ll be helpful, polite, and create a great environment for our customers, which means they happily return time and time again.

**Job Role**:

- Assisting Community Manager with onboarding and offboarding of any members - this includes but not limited to arranging inventory reports, upselling services, and executing any service requests.
- Drive Resident engagement with regular check-ins and coordinating events.
- Engage with a number of functions across the business and run the space when the Community Manager is off site.
- Constantly think about how we can improve the member experience.
- Ad Hoc tasks to ensure the success of the company.

**What You’ll Need**
- Face to Face customer service experience desirable.
- Strong organisational skills, the ability to prioritise and coordinate multiple customers, projects & requests in a structured and reliable manner, provide a proactive approach, and great time management.
- Outstanding communication skills (verbal, written and presentational).
- Problem-solving mentality, the ability to remove barriers, be adaptable and thrive under pressure in a fast pace and agile environment.
- High emotional intelligence, a passion for people and doing the right thing.
- Happy to take the initiative, responsibility, and show ownership.

**What We Bring**:

- A chance to work for a business that is scaling rapidly.
- We’re passionate about building a diverse team. We support local events and initiatives to bring more people into technology and strive to build a welcoming and supportive environment. We look forward to meeting you regardless of your race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
- We passionate about building a community within each Co-Space site and ensuring all our members and team feel a part of that community.

Our customer's needs vary. We're working to ensure we meet the government requirements and adapt to the needs of each and every Co-Space member. We sanitize several times a day and ensure the space is clean and hygienic.

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: £18,500.00-£20,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Work Location: One location

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