Customer Service Administrator

About The Role
**_Customer Service Professionals - we’re looking for you_**
**_Job Title: Customer Service Administrator _**
**_Location: Skelmersdale_**
**_Salary: £21,000_**
**_Full Time position - guaranteed full time hours_**:

- The purpose of this role is to ensure the delivery of an excellent ‘Direct365 Customer Journey’. You will develop and maintain strong relations with new and existing customers as well as internal staff by processing their requirements in a timely fashion.This role includes a high volume of administrative processing activities. Accuracy and efficiency are key to effectiveness in this role._
- You will deliver performance that maximises the smooth and efficient running of all tasks. This is to be achieved through proactive and reactive communication with all internal departments and customers._
- You will work in a challenging, motivational culture and environment, where all team members develop and demonstrate their full potential. In turn achieving business KPI’s and objectives._
**_A day in the life of a Customer Service Administrator at Direct365, and what you’ll need:_**:

- _You will deliver excellent customer care and administration whilst liaising with other departments to analyse and resolve customer queries._
- _Accurately process orders and deal with all aspects of account changes and related customer care. _
- _Raise credits, additional invoicing and addressing subcontractor feedback whilst building upon customer relations. _
- _Order supplies and day to day parcel collection as required. _
- _Maintain excellent knowledge of our portfolio of products and services to understand customer requirements. _
- _Maintain excellent knowledge of our portfolio of products and services to understand customer requirements. _
- _Product invoices, contracts and service agreements for customers._
- _Identify opportunities to turn dissatisfies customers into happy customers. _
- _Report regularly to management on all activities relating to the role and daily performance._
- _Be innovative and forthcoming with ideas in order to improve service to customers reducing the risk of cancellation. _
- _To work as part of a team to develop the concept of One team = One Organisation, taking ownership of challenges and foster an environment of continuous improvement. _
- _We require a successful track record in achieving objectives and KPI’s._
- _We require and determined, outgoing and competitive attitude with a passion for Customer Care balancing customer needs/expectations with business KPI’s. _
- _Excellent time management skills. _
- _Team player with the ability to always portray a positive attitude. _
- _IT Literate
- MS Office, Excel, Outlook, Access, PowerPoint packages and the ability to adapt to new CRM systems._

**_In return for your commitment and expertise as a Customer Service Administrator at Direct365, you will get:_**:

- _A salary of £21,000 in a permanent full-time position_
- _Great working hours Monday to Friday (37.5 hours a week)_
- _No evenings or weekend working_
- _We offer accredited ILM management training in house and externally _
- _The opportunity to join an established and growing team and to develop your career with us_
- _Training opportunities within the business to expand your skills including NVQs_
- _Free Parking onsite so no parking costs_
- _Discounts with Supermarkets and High Street stores with PHS Perks._
- _Pension Scheme_
- Does this sound like you? You take pride in delivering the best possible customer service and treat each customers’ enquiry as an opportunity to improve the customers relationship with us. You want a career rather than a job, where you will be appreciatedfor the quality of your customer service. You can drive and have your own transport to get to our offices. You are positive and have the empathy and resilience to deal with any query that may come your way. You have an excellent telephone manner and are happyworking in a busy call centre environment where you get to improve customer satisfaction with every person you speak with._
- If this sounds like you then we will be looking forward to hearing from you._
**_About us_**
**_At Direct365, our vision is to be the UK’s number one provider of essential workplace products and services for small businesses. We value helpfulness, reliability and innovation within our employee base, and believe in giving everyone the freedomto do what they do best. Our aim is to combine our buying power with friendly expert advice for everyone’s peace of mind that the job’s well done._