Customer Services Executive

1 day ago


Skelmersdale, United Kingdom NRG Riverside Full time

**Customer Services Executive (Hire Desk)**

**Benefits**:

- 25 Days annual leave (+ statutory)
- Salary Sacrifice pension - company contributions in line with Auto-enrolment
- Career Development opportunities
- Employee assistance program
- Wellbeing provision including discounted gym membership
- OnDemand GP and face to face counselling sessions
- Discount shopping with hundreds of retailers
- Online health advice

**Main Role Duties**:

- Answer all inbound calls to Spot Hire Desk
- Dealing with new and existing customers enquiries relating to the hiring of fleet
- Liaising with customers to ensure vehicle delivery schedules are met, follow up communication to the customer relating to hire delivery
- Sending and following up marketing information to customer database
- Generating new business for the hire desk with outbound calls
- Ensuring vehicles are delivered & returned at the agreed time
- Preparing rental forms and associated administration
- Liaising with workshops daily
- General rental administration and support
- Additional clerical duties related to the role as required (for example administration of the PCN, s, speeding fines, congestion charge etc.)
- Update customer legal information on database
- Process invoices and allocate PO numbers to suppliers
- Organise drivers’ daily activity
- Geofence updates “fleet and rental tracking system”
- Organise MOT vehicle movements for compliance department
- Any activities regarding digital systems or future system upgrades

**Skills**:
**_Essential_**:

- Confident communicator
- Customer service
- MS Office (Excel, Outlook, Word)
- Highly organised
- High levels of accuracy

**_Desirable_**:

- CRM Management
- E-Marketing

**Experience**:
**_Essential_**:

- Customer Services/Sales
- Maintaining/updating software systems
- Customer Relationship Management (CRM) systems

**_Desirable _**:

- Telesales
- Fleet/vehicle sales
- Specialist vehicles
- Local Authority procurement

**About the group**:
The NRG group is the holding company for Riverside Truck Rental and Direct Tyre Management which are both market leaders within their respective markets. We operate over 2000 of our own vehicles, managing in excess of 5,000 vehicles and manage more than 2 million wheels within the respective businesses.

We are committed to exceeding the expectations of our existing and prospective customers. We employ over 265 people with a turnover in excess of £100m and have built an unrivalled reputation for providing quality fleet services solutions since our formation in 1996.



  • Skelmersdale, United Kingdom Chemist4U Full time

    Innox Trading is a leading online multi-channel retailer that provides products which would suit everyone's needs. We have products ranging from healthcare items to disposable waste bags for campers. We are a rapidly expanding global multi-channel retailer with innovative products and exceptional customer services. We understand that our people are key to...


  • Skelmersdale, United Kingdom NFU Mutual Agency Full time

    **The Role**: **Customer Service Representative** **Salary starting from £20,000 (dependant on experience)** **Full Time position** **Permanent Contract** **Location**:NFU Mutual South West Lancashire, 3C Maple Court, White Moss Business Park, Skelmersdale, WN8 9TW **Hours**:Monday to Friday | 9am to 5pm **Introduction to NFU Mutual** NFU Mutual offers a...

  • Customer Service

    7 days ago


    Skelmersdale, United Kingdom Victorian Plumbing Full time

    **Please note, this role is not remote** **Job Title: Customer Service Advisor - Full time** **Location: Skelmersdale, West Lancashire** **Salary: £21,300 per annum** **Hours: 40 hours per week with rotational 8-hour shifts between 8.00am and 9.00pm** **1 in 5 weekends** We are looking for enthusiastic and friendly people for our customer service...


  • Skelmersdale, United Kingdom PHS Group Limited Full time

    About The Role **_Customer Service Professionals - we’re looking for you!_** **_Job Title: Customer Service Administrator _** **_Location: Skelmersdale_** **_Salary: £21,000_** **_Full Time position - guaranteed full time hours_**: - The purpose of this role is to ensure the delivery of an excellent ‘Direct365 Customer Journey’. You will develop and...


  • Skelmersdale, United Kingdom Colbern Limited Full time

    105392-4071-2458 20.3 Customer Services Advisor Ormskirk or Skelmersdale Contract £11.91 per hour Our client is looking for an experienced Customer Services Advisor. YOU MUST HAVE EXPERIENCE OF WORKING IN A CALL CENTRE CUSTOMER SERVICES ENVIRONMENT To provide an efficient and streamlined service to customers of West Lancashire Borough Council and be the...


  • Skelmersdale, United Kingdom Page Personnel Full time

    Permanent, full time role with great benefits - Great environment, positive culture and progression opportunities **About Our Client**: This company is a large-scale industrial and manufacturing firm. With a notable reputation for producing high-quality products and maintaining excellent customer relationships, they pride themselves on their robust and...


  • Skelmersdale, United Kingdom JOB Consultancy Full time

    **Customer Service Advisor - Skelmersdale - Temp to Perm (Full time and part time positions available).** An exciting opportunity has arisen for a Customer Service Advisor to work for one of the leading suppliers in the UK. Full Time working hours consist of 40 hours per week with rotational 8-hour shifts between 8am - 9pm Monday to Friday, plus 1 weekend...


  • Skelmersdale, United Kingdom PHSGroup Full time

    **Customer Service Advisor** **Skelmersdale** **Good salary, great team and additional benefits** **Monday to Friday, full time hours, no evening or weekend working** **Customer Service Experts local to Skelmersdale? A rewarding job just for you!** Excellent at listening to customers, understanding their needs, and resolving their enquiries over the...


  • Skelmersdale, United Kingdom TEAM CONTINUITY SOLUTIONS LTD Full time

    **CUSTOMER SERIVCE ASSISTANT NEEDED!!** We now have some fantastic opportunities to recruit a **Customer Service Assistant **to join our team in the West Lancashire area. **Shift Available **:working 9am-5:30pm **pay rate **:£11.91 per hour **Daily Duties include**: - To provide an efficient and streamlined service to customer - Be the first point of...


  • Skelmersdale, United Kingdom Sustainable Careers Full time

    OverviewCustomer Service AdvisorLocation: Skelmersdale, WN8 9TWSalary: £27,500 per annum + Excellent BenefitsContract: Full time, permanentHours of Work: 37 Hours per week Monday to FridaySustainable Energy Services is a well-known, expert in our field! We are now recruiting for a Customer Service Advisor to assume responsibility for managing customer...