Customer Service Advisor

1 day ago

Skelmersdale, United Kingdom Page Personnel Full time

Permanent, full time role with great benefits
- Great environment, positive culture and progression opportunities

**About Our Client**:
This company is a large-scale industrial and manufacturing firm. With a notable reputation for producing high-quality products and maintaining excellent customer relationships, they pride themselves on their robust and efficient customer service department.
- Addressing customer inquiries and issues promptly and professionally.
- Collaborating with the team to achieve departmental goals and customer satisfaction.
- Contributing to the development of customer service policies and procedures.
- Maintaining a high level of product and industry knowledge.
- Escalating complex issues to the relevant teams or managers.
- Documenting customer interactions and feedback for continuous improvement.
- Participating in training and development activities to enhance skills and industry knowledge.

**The Successful Applicant**:
A successful Customer Service Advisor should have:

- Exceptional communication and interpersonal skills.
- A customer-centric approach and a problem-solving mindset.
- The ability to work effectively in a team environment.
- Proficiency in using customer service software and social media platforms.
- An understanding of the industrial/manufacturing industry.

**What's on Offer**:

- A competitive salary range of £23,000 to £25,000 per year.
- Comprehensive training and development opportunities.
- A rewarding role in a supportive and professional working environment.
- A generous holiday leave policy.
- The opportunity to make a difference in a large-scale industrial/manufacturing company.

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