Customer Service Advisor

5 days ago

Skelmersdale, United Kingdom Hotter Full time

**We have a number of permanent Customer Service Advisor vacancies in our Contact Centre at our Head Office in Skelmersdale, Lancashire.**

**_About Us: _**

**Hotter, an Unbound Group company, was set up in 1959 and we’ve been designing and making footwear ever since. We have over 4.5 million customers in the UK and overseas, buying online, through our mail order channel and at our UK stores. We’re digital experts, we listen, we adapt, we innovate. Our app is the first in its class to offer augmented reality and digital sizing so our customers can size, try on and buy our shoes literally anywhere.**

**You will be joining a friendly, dedicated and supportive team, who put the customer at the heart of what they do by listening, engaging with them and resolving their queries.**

**Qualifications**

**Essential**:

- GCSE’s grade C and above to include Maths and English.
**Desirable**:

- Previous Contact Centre and/or face to face customer experience.
**Skills, Knowledge & Attributes**:

- Passionate, dedicated, customer focused and driven to succeed in the delivery of excellent customer service
- Strong and effective written and verbal communication skills
- Good IT, and MS Office skills
- Ability to work in a fast-paced environment, delivering on time and to targets
- Flexible and adaptable to change
**Hours**:
These are full time roles - 37.5 hours per week, working between 09:00 and 18:00, including a Saturday each week.

**Benefits**:

- 24 days holiday per year, plus bank holidays, this is increased with long-term service
- Free onsite parking
- The opportunity to join an established team and to develop your career with us
- Free drinks tea, coffee
- Modern working environment
- Sharesave scheme after qualifying period
- Option for Hybrid working after training period

**Job Types**: Full-time, Permanent

**Salary**: £9.00 per hour

**Benefits**:

- Employee discount
- Sick pay
- Store discounts
Schedule:

- Monday to Friday
- Weekend availability

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