Contact Centre Adviser

**Directorate**

Registration and Revalidation

**Location**

Manchester

**Level**

5

**Salary**

£25,500

**Contract**

Permanent and Fixed Term

**Closing date**

**Assessment date**

Interviews and assessments will take place from 12 to 14 February 2025

**Job reference**

GMC4363

Are you passionate about providing an excellent service to a variety of stakeholders, confidently resolving a range of complex issues? Are you tired of working to targets and want to focus solely on delivering world class customer service?

We are looking for Contact Centre Advisers to join us on a full-time basis, working 35 hours per week. You will be working Monday to Friday on rotating shifts. There is no requirement to work at weekends. We have embraced hybrid working and so after two months of induction training and supported introduction to the role, you can work remotely at home four days each week. Our offices are based in Spinningfields, right at the heart of Manchester. We’re only a short walk from various train and tram stations.

You’ll be given opportunities to earn more, learn more and develop your career while working for an organisation that promotes staff wellbeing with an emphasis on a healthy work life balance.

What you’ll be doing

As a Contact Centre Adviser, you’ll play an integral role in making sure the GMC operates effectively. You will:

- Accurately update our customer systems during and after customer contacts.
- Correctly interpret the information stored on our systems to ensure excellent delivery and service at all times.
- Meet and exceed departmental and individual SLAs.
- Fully comply with the GDPR and GMC’s policies and procedures to ensure confidentiality and to maintain GMC standards.
- Participate in staff training and be responsible for own development by keeping up to date with all new procedural developments.

You don’t need call centre experience to thrive in this role. If you’re a natural listener and communicator with a real commitment to providing excellent customer service, we can provide all the training you need. It all begins with a comprehensive induction. As an organisation that is genuinely committed to its people, we’ll offer ongoing training that will really see you grow.

We recommend no more than 2 sides of A4 for the covering letter, but it can be more if required.

We will assess the information you provide against the skills required for the role and let you know whether you will progress to the next stage of the recruitment process.

We are recruiting for positions in this campaign on a full-time basis. Your training will be office based. We will be able to offer hybrid working with a mixture of home and office working upon successful completion of your training.

GMC Benefits - Why work for us

We work with doctors, physician associates (PAs), anaesthesia associates (AAs), those they care for and other stakeholders to support good, safe patient care across the UK. We set the standards doctors, PAs, AAs and their educators need to meet, and help them achieve them. If there are concerns these standards may not be met or that public confidence in doctors, PAs, or AAs may be at risk, we can investigate, and take action if needed.

In return for your hard work, you’ll get
- £25,500
- 30 days holiday with the option to buy and sell more.
- a generous 15% employer contribution pension
- Flexible hybrid working
- Discounts at 100s of high street and online stores
- Discounted on site gym membership.
- Private medical insurance
- Employee assistance programme
- Cycle to work scheme for those wanting a greener commute.
- Bike lockers and shower facilities
- a range of learning and development opportunities designed to support your ongoing progression.

The GMC values diversity and has made a public commitment to processes and procedures that are fair, objective, transparent and free from discrimination. We are also committed to the Disability Confident employer scheme and support the requirements of the Disability Confident interview scheme. If you have a disability and meet the cut-off mark for the essential criteria for this role as outlined in the person specification document, you will be offered an interview.

The GMC is a charity registered in England and Wales (1089278) and Scotland (SC037750)

Welsh

Ydych chi’n teimlo’n gryf am roi gwasanaeth rhagorol i amrywiaeth o randdeiliaid, gan ddatrys ystod o broblemau cymhleth yn hyderus? Ydych chi wedi blino ar weithio i dargedau ac eisiau canolbwyntio dim ond ar roi gwasanaeth cwsmer o’r radd flaenaf?

Rydym yn chwilio am Gynghorwyr Canolfan Gyswllt i ymuno â ni yn llawn amser, gan weithio 35 awr yr wythnos.. Byddwch yn gweithio o ddydd Llun tan ddydd Gwener gan ddilyn trefn cylchdroi shifftiau. Ni fydd angen gweithio ar benwythnos. Rydym wedi cofleidio gweithio’n hybrid felly ar ôl deufis o hyfforddiant cynefino a chymorth cyflwyno i’r rôl, gallwch weithio gartref o bell ar bedwar diwrnod yr wythnos. Mae ein swyddfeydd y