Senior Customer Service Contact Centre Adviser
2 days ago
Call centre, customer support or contact centre, whatever you want to call it, the highest customer service skills are essential, to making it a great contact centre. We want to hire youthe customer support expert, who is looking for a career, not just another job. Come and be a Legal Call Handler here at Simpson Millar.
We do things differently hereyou’ll move away from task driven calls, and you’ll get the chance to really flex your skills and have a positive impact on our clients throughout their time with us.
We reward you with regular weekday working hours, a basic salary of £25,000 plus bonus, OTE £26,750 (bonus is paid quarterly) and mapped progression opportunities to see your career develop. There's 25 days holiday (plus Bank Holidays), an employer contributed pension and access to our Rewards Gateway scheme which will help you make every day savings by choosing the options you want. We also operate a dress down policy, we don't believe you have to be suited and booted to perform well in your role, so no need to splash out on new work clothes.
As a business, Simpson Millar LLP have flexible working opportunities and our hybrid office/WFH working pattern will see you working 3 days per week from the office (after completing your training) and 2 days working from home.
Our Culture is key for us, it drives us and makes us who we are. We’re lawyers who exist to help people with their legal needs today and to improve the way the law works for people in the future. We provide trusted expert legal advice, quickly and clearly, every time.
There is change going on within the legal industry and in our firm too, so we need people who are adaptable to this, who embrace change and see the opportunity. The future of our business is one that is technology and data driven, so we need people who have the mindset and technological expertise to grow with us. But most of all we need team players who will be willing to work with others, but are accountable for their own work, and who want to achieve great results for both our firm and especially our clients.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00 per year
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