Control Room Operator

Alpha Omega Securities Ltd is a successful security company based in Crewe, Cheshire.

Job Introduction:
As we are an ever-growing business, we now have an exciting opportunity for a Control Room Operator to join Alpha Omega Securities.

**Control Room Operator Role (But not limited to)**:
**Hours Of Work**:
Monday
- Thursday 06:00-18:00

Or as required to meets the needs of the business, you will be required to work weekends as and when required.

Overtime is available if required either in this capacity or other duties.

You are to ensure that you arrive at least 10 minutes before your start time to carry out a complete handover with the off going Control Room Operator.

**Line Manager**

Duty Manager / Operations Manager

**Role and Responsibilities**

**Control Room**

You are responsible for all Control Room operational duties.

You are responsible for the cleanliness of the Control Room and Entrance area.

**Paperwork**

You are to ensure you have access to:

- Safety Check Call Report
- Mobile Patrol Report
- Rota and database
- Tick Sheet
- Vehicle Tracker Report

You are to update when requested Assignment Instructions, Risk Assessments and any other documents as requested.

**Shift Handover**

You are required to carry out a complete Handover at the beginning and end of your shift with your relief or the oncoming Control Room Operator and Duty Manager. The Handover is to include the following:

- Verbally handover electronic OR
- Complete CCTV & ANPR Checks
- Confirm CCTV patrols completed
- Mobile Patrols completed
- Controller duty sheets completed
- Issues or incomplete duties

The outgoing Control Room Operator is to brief the oncoming Controller on all relevant information relating to shift changes, unlocks, transport etc.

**White Boards**

You are to check the White Boards in the Control Room for any miscellaneous information or notes relevant to your tour of duty and who the Controller is.

**Control Room Daily Occurrence Report**

You are required to maintain an electronic Daily Occurrence Log on the Control Room Computer, all incidents and occurrences are to be recorded on this Log.

**Incident Reports**

You are to ensure that you complete incident reports for any incident occurring around the area of the Office, which have involved intervention of Control Room Operator or external agencies such as the Police etc.

**General Administration**

The Control Room Operator is responsible for ensuring all completed documentation are filed in the appropriate files held in the Control Roomdaily once all required action has been completed on them.

All control room documents are to be signed or completed in pen only, do not use liquid paper or tip-ex to correct mistakes, draw a line through the mistake and initial the error.

**Non Response Check Calls**

In the event that you are unable to reach an employee with a routine check call the following procedure is to be followed:

- You are to continue to attempt to contact the employee.
- If after a period of 1/2 hour you have still failed to contact the employee, you are to inform the Operations Support Officer/Duty Manager that they are to attend the site to check on the employee welfare.
- Contact Duty Manager and advise them of the situation.
- A report is to be submitted to the General Manager and HR if it is discovered that the non-contact is due to the guards own negligence or misconduct, so that appropriate action can be taken. Commence investigation where possible.
- If Guard is a Sub-Contractor, you are to contact the Sub-Contractors Companies Control Room and advise them of the situation and request that they take the necessary steps to contact their employee and keep you informed of the outcome.

**Rotas**

At all times you are responsible for the covering of any requested Ad-hoc shifts and or Blow outs.

These shifts are to be dealt with immediately, and if a guard cannot be found to cover the required shift then alternative arrangements are to be made to get a member of staff to remain on site until relieved (if cover already on site). Alternately temporary cover is to be arranged while a guard can be found.

If you are unable for whatever reason to cover a shift, you are to escalate it to the Duty Manager after 15 minutes.

You will work with the Rostering Manager to provide a weekly rota for all operational staff and assist with ADHOC requirements.

You are to keep in mind that any inductions and transports should always be kept to a minimum.

**Tick Sheet**

You are to use the Tick Sheet to assist in locating a guard who is not working and may be available to work.

**Absence & Sickness**

**Key Holding**

You are to carry out or ensure a weekly check of all Site and Response Keys held in the Control Room and Patrol Vehicles. All Seal numbers on Response Keys are to be checked against Alarm Response Logs held in the Control Room.

Any unauthorised use of keys is to be investigated and brought to the attention of your Line Manager.