Control Room Operator – Crewe

As we are an ever-growing business, we now have an exciting opportunity for a Control Room Operator to join Alpha Omega Securities.You will be required to work weekends as needed, and overtime is available if required.You must arrive at least 10 minutes before your start time to carry out a complete handover with the off-going Control Room Operator.Line Manager: Duty Manager / Operations ManagerRole and ResponsibilitiesControl RoomYou are responsible for all Control Room operational duties and the cleanliness of the Control Room and Entrance area.You must have access to:Safety Check Call ReportRota and databaseVehicle Tracker ReportYou will update Assignment Instructions, Risk Assessments, and any other documents as requested.Shift HandoverYou are required to carry out a complete handover at the beginning and end of your shift with your relief or the oncoming Control Room Operator and Duty Manager, including:Verbally handing over electronic issues or incomplete dutiesThe outgoing Control Room Operator must brief the oncoming Controller on all relevant information relating to shift changes, unlocks, transport, etc.White BoardsYou must check the White Boards in the Control Room for any miscellaneous information or notes relevant to your tour of duty.Control Room Daily Occurrence ReportYou are required to maintain an electronic Daily Occurrence Log, recording all incidents and occurrences. Complete incident reports for incidents involving the Control Room Operator or external agencies.General AdministrationYou are responsible for ensuring all completed documentation is filed appropriately in the Control Room daily.All control room documents must be signed or completed in pen only; do not use liquid paper or tip-ex to correct mistakes.Non Response Check CallsIn the event of a failed routine check call:Continue attempts to contact the employee.If contact fails after 30 minutes, inform the Operations Support Officer/Duty Manager to attend the site.Contact the Duty Manager and advise them of the situation.Submit a report to the General Manager and HR if the non-contact is due to negligence or misconduct.If the guard is a Sub-Contractor, contact their Control Room and request necessary steps to contact their employee.RotasYou are responsible for covering any requested ad-hoc shifts. If a guard cannot be found, make alternative arrangements to ensure site coverage.Notify the Duty Manager after 15 minutes if you cannot cover a shift.Email the Rostering Manager of any changes to the Rota made during your duty.Tick SheetUse the Tick Sheet to assist in locating a guard who may be available to work.Absence & SicknessEnsure that when an employee is sick, absent, or late, the details are sent by email to bookings, with confidential matters emailed only to the GM and HR department.Key HoldingConduct weekly checks of all Site and Response Keys held in the Control Room and Patrol Vehicles.Investigate any unauthorized use of keys and report to your Line Manager.CCTV MonitoringYou are required to carry out CCTV Monitoring duties in accordance with company procedures.Mobile PhonesRegularly check mobile patrol phones once signed in and out.Alarm ActivationHandle all Alarm activations per the Key Holding and Alarm Response Procedure.Company VehiclesEnsure all company vehicles are refueled by drivers at the end of each shift and that vehicle keys are fobbed in/out correctly.Conduct daily checks on all vehicles when in use and report any additional damage.Operations PlansComplete Daily Operations Plans to ensure all services are carried out.EmailsAction all operational emails during your working day, and forward emails to the Operations Manager during days off.General DutiesYou will be required to carry out additional duties as requested by Management, which may include:Sweeping front and side areas of the buildingEmptying rubbish binsReplenishing necessary Company FormsSpreading rock salt or grit during bad weatherFiling documentation and updating foldersThe above duties are not exhaustive and may change to meet operational needs.Job Type: Full-timePay: £12.00 per hourKnowledge, Experience & Skills RequiredExperience:Security: 1 year (required)Licence/Certification:SIA Licence (required)CCTV Licence (required)Clean UK Driving Licence (required)First Aid Certification (preferred)Apply NowUpload your CV(max upload 5mb, accepted formats: doc, docx, and PDF) #J-18808-Ljbffr