Current jobs related to Care Home Co-ordinator - Plympton PL - 8ae73a26-739c-4c5f-8852-906b4e2d9468

Role Summary

Are you looking to challenge yourself and provide support and co-ordination to a small, but busy team of dedicated clinicians who provide care for our elderly patients' resident in care and nursing homes?

An exciting opportunity has come up for a Care Co-ordinator to work as part of the Beacon Medical Group Care Home Team. This is a fixed-term appointment to provide maternity cover for our current Care Co-ordinator.

The successful candidate will be self-motivated and able to work with minimum supervision, planning and co-ordinating the day-to-day work of our Care Home Team as well as supporting Multi-Disciplinary Team Meetings, rota management, liaison with outside agencies, including care homes, District Nurse Teams, running and compiling reports and other administrative tasks.

Please note: Ensure that your application is entirely your own original work. Applications found to be generated by artificial intelligence (AI) will not be considered.

Main Duties of the Role

This is a varied role requiring good administrative, communication, numeracy and literacy skills. This is for 28.5 hours over 5 days.

Mon: 09.00 – 14.00

Tue: 09.00 – 16.00

Wed: 09.00 – 16.00

Thur: 09.00 – 15.30

Fri:

Facilitate effective communication between care homes, patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Provide coordination and navigation through relevant pathways, liaising with local support services, professionals, and wider stakeholders.

Organisation and administration of MDT meetings, rota management, meeting planning, minute taking, review of audits and training support.

Support to minimise the demands upon the multidisciplinary team.

Planning and co-ordination of the Care Home Service home/ward rounds, and clinics and tasks. Play an active role in capacity planning and support.

Co-ordination and support of any reports and audits for the service

To support and work closely with the management and Care Home Team providing a comprehensive administrative service.

Ensure administrative and clerical duties within the practice are carried out within the guidelines and policies for the Care Home Service.

Be responsible for improving healthcare outcomes by helping with enhanced services, QOF and IIF work in the practice.

The successful candidate will have a good level of computer literacy with working knowledge of Microsoft Word and Excel. Ideally, they will be familiar with SystmOne or equivalent.

JOB DESCRIPTION

JOB TITLE: Care Home Co-Ordinator

SUMMARY OF ROLE:

Facilitate effective communication between care homes, patients and members of the primary health care team, secondary care and other associated healthcare agencies.

Provide coordination and navigation through relevant pathways, liaising with local support services, professionals, and wider stakeholders.

Organisation and administration of MDT meetings, , rota management, meeting planning, minute taking, review of audits and training support.

Support to minimise the demands upon the multidisciplinary team.

Responsible for the planning and co-ordination of the Care Home Service home/ward rounds and clinics and tasks relating to the co-ordination of the Care Home team services, play an active role in capacity planning and support.

Co-ordination and support of reports and audits for the service and planning required to complete the service  To support and work closely with the management and Care Home Team providing a comprehensive administrative service.

Ensure administrative and clerical duties within the practice are carried out within the guidelines and policies for the Care Home Service.

Be responsible for improving healthcare outcomes by helping with enhanced services, QOF and IIF work in the practice.

CONTRACTUAL HOURS: 28.5 hours per week.

PLACE OF WORK: The post holder will need to work across several sites on a regular basis according to which 'hub' team requires support.

CONTRACT TYPE: Fixed Term

ACCOUNTABLE TO: Operations Lead

Key Responsibilities:

Have to work closely with Practice & Care Home teams in a professional manner to nurture a spirit of collaborative team working.  Support the Multi-Disciplinary Team (MDT) meetings and the ongoing patient case management.

Work effectively alongside other teams and develop positive working relationships with colleagues and external stakeholders.  Promote a positive working environment. The Care Coordinator role is seen as a critical and evolving post to support the delivery of Enhanced Health in Care Homes within the PCN.

The duties and responsibilities to be undertaken by the Care Home Co-Ordinator may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Operations Manager, dependant on the current and evolving workload and staffing levels.

To be responsible for your own continuing self-development, undertaking training as appropriate.

To undertake other duties appropriate to the grading of the post as required.

Must be able to work flexible hours.

Patient/Customer Care:

Registration of new patients in the care homes and ensuring correct packs and processes are completed.

To assist the care homes with set up of patient proxy access for online services.  Process telephone requests for appointments, visits, medication support and telephone consultations.

Support national screening and immunisation programmes.

Co-ordinate the delivery of weekly ward rounds for the clinical team and be point of contact for the care homes for these.

Ensure that all patients' Care Plans, Treatment Escalation Plans, DNARs and associated reviews and patient-related correspondence are available at the MDT meetings, liaising with all stakeholders as appropriate, accessing & auditing IT systems to ensure relevant information is available.

Co-ordination:

Under guidance from the line manager, take initiative in the organisation and administration of MDT meetings, tasks relating to the co-ordination of the Care Home team services, rota management, meeting planning, minute taking, review of audits and training support to minimise the demands upon the multidisciplinary team.

Manage agenda items, ensuring all new referrals and cases for discussion are identified and information circulated to team members in advance of the meetings and keep clear minute records of MDT and any other care home related meetings and maintain action logs related to this.

Deal with complex and sensitive issues to ensure administrative and clerical duties within the Practice are carried out within the Practice's guidelines and policies. Support patients to utilise decision aids in preparation for a shared decision-making conversation ensuring efficient use of time and available technology.

Navigating patients through their care pathways across a multitude of topics (including but not limited to: Cancer, Diabetes, COPD, Dementia).

Create, amend, and use searches within the clinical system to identify cohorts of patients.

Ensure that required clinic templates are correctly entered onto the system and are visible 6 weeks in advance.

Liaise with the Care home GP, PCN Clinical Pharmacist and Operations Manager regarding any changes to clinics due to annual leave or sickness.

Maintain Care home lists and ensure the registration lists are managed appropriately.  Act as a point of contact for community service providers and co-ordinate multidisciplinary care.  Maintain protocols for care homes, for information sharing, shared care planning and governance of records.

Explore and utilise available digital technology and support the homes with the use of this.

Ensuring personalised care and support plans are kept up to date.

Ordering: this may be stationery and office supplies, consumables or medical/clinical supplies ordered under the supervision of one of the Nursing and dispensary co-ordinator.

To maintain a thorough knowledge of all Practice procedures and work in accordance of written protocols.

Support Quality Outcomes Framework and other LES/DES specifications and work with management team to coordinate the delivery of these.

Co-ordinate seasonal requirements and vaccination programs such as Flu.

Other tasks:

Undertake a variety of SystmOne tasks to assist in the smooth running of the service, contacting patients/care homes as requested by managers and clinical staff when required. Responding to system wide alerts.

Contributing to the development and improvement of services to patients.

To assist your colleagues in learning new procedures and offering support across the team when required.

Assist in devising and getting agreement on multi-agency guidance to support the MDT function.

Personal/Professional Development

The postholder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Communication

The postholder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognize people's needs for alternative methods of communication and respond accordingly.

Quality

The postholder will strive to maintain and improve quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.

Work effectively with individuals in other agencies to meet patients' needs.

Contribution to the implementation of services

The postholder will:

Apply practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in and complete audits where appropriate completing reports to detail these.

Assist in devising and getting agreement on policies and protocols with multi-agency guidance to support the MDT function.

The details contained in this Job Description are not exhaustive and may change as the post develops.

Health and Safety

Ensure all members of staff comply with the Group's health and safety policy.

Carry out risk assessments to comply with current Health and Safety legislation.

Ensure any health and safety concerns are reported to the Operations Manager.

To be aware of and adhere to applicable practice rules, regulations, legislation and procedures, national legislation (Health and Safety, COSHH, Data Protection).

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues.

Act in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with group processes and policies and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner that is welcoming, non-judgemental and respects the individuals circumstances, feelings, priorities and rights.

The details contained in this job description are not exhaustive and may change as the post develops.

Governance:

Identify and record risks and issues, developing contingency plans with service and contract leads.

Ensure the PCN is compliant with health and safety policies and procedures to reflect current best practice.

Ensure that the PCN board and Clinical director adhere to the governance structure as set out in the network agreement.

Confidentiality:

To maintain confidentiality of information acquired in the course of undertaking duties for the practice.

Person Specification

Qualifications:

Essential: Evidence of a good general standard of education. Good IT skills.

Desirable: NVQ Administration level 3 or equivalent level of experience. RSA level 1.

Knowledge and Experience

Essential: Experience of working with the general public. Experience of working within a General Practice environment. Experience of working in a busy environment. Understanding of different patients and carer groups and needs. Awareness of the importance of safeguarding and procedures. Be aware of confidentiality and data protection when handling sensitive information. Developing productive and effective relationships with all members of the healthcare team. High degree of organisation and an effective time manager. Accurate, attention to detail. Completing audits. Data analysis and reporting.

Desirable: Patient/customer service related training/ previous role. Up-to date knowledge of services and health resources in the local area. Knowledge of the GDPR and how this is applied in practice. Good working knowledge and experience of using SystemOne. Strong administration skills.

Skills

Essential: Effective communication and interpersonal skills (Tasks and Oral). Good level of computer literacy including good knowledge of databases and record keeping in Microsoft Word and Excel. Clear, polite telephone manner. Strong Customer service skills. Ability to deal with sensitive issues often within hostile or emotional situations. High degree of organisation and an effective time manager. Ability to use own initiative and work under minimum supervision and determine own workload. Confidence and ability to follow practice protocol in an emergency situation. Demonstrable experience of using SystmOne; ability to maintain the appointments system and make changes when appropriate.  Able to work well as part of a team. Flexible approach to work. Evidence of problem solving and improving processes. Sensitive to the needs of service users, their families and carers. Recognise own development needs and identify how these may be met. Confidence in ability to understand practice policy and protocols. Good communication skills both verbal and in writing. Understanding of databases, coding and extraction of data for reporting purposes. Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines. Enthusiasm, drive and the ability to cope in challenging situations.

Desirable: Demonstrable experience of using SystmOne; ability to maintain the appointments system and make changes when appropriate.

Other

Full driving licence. Able to travel between sites when required.

The Groups Values The candidate must demonstrate an understanding of our values.

Job Types: Part-time, Fixed term contract

Contract length: 12 months

Pay: £13.20 per hour

Expected hours: 28.5 per week

Benefits:

• Company pension

Application question(s):

• • Please demonstrate how you meet the essential knowledge and experience for this role.
• • Please demonstrate how you meet the essential skills for this role.
• • Please demonstrate your understanding of Beacon Medical Group's values.

Work authorisation:

• United Kingdom (required)

Work Location: In person