Pharmacy Team Co-ordinator

Summary of Role Facilitate effective communication between patients and members o the primary health care team, secondary care and other associated healthcare agencies Rota management, meeting planning, minute taking, review of audits and training support Support to minimise the demands upon the Pharmacy Team Responsible for the planning and co-ordination of required workload such as structured medication reviews, audit, medication optimisation, clinics and tasks relating to the co-ordination of the Pharmacy team services, play an active role in capacity planning and support Co-ordination and support of reports and audits for the service and planning required to complete the service To support and work closely with the management and Pharmacy Team providing a comprehensive administrative service Ensure administrative and clerical duties within the practice are carried out within the guidelines and policies Key Responsibilities: The post holder will be part of the wider Beacon Medical Group team and will: As part of the role the post-holder will have to work closely with Practice & Pharmacy Team in a professional manner to nurture a spirit of collaborative team working Work effectively alongside other teams and Develop positive working relationships with colleagues and external stakeholders Promote a positive working environment The Care Coordinator role is seen as a critical and evolving post to support the delivery of Enhanced Health within the PCN To be responsible for your own continuing self-development, undertaking training as appropriate. To undertake other duties appropriate to the grading of the post as required. Must be able to work flexible hours. The duties and responsibilities to be undertaken by the Pharmacy Team Co-Ordinator may include any or all of the items in the following list.

Duties may be varied from time to time under the direction of the Operations Manager or Pharmacy Team Lead, dependant on the current and evolving workload and staffing levels. Patient/ Customer Care Deal with complex and sensitive issues to ensure administrative and clerical duties within the Practice are carried out within the Practices guidelines and policies Process requests for appointments, medication support and telephone consultations and manage work share effectively across the team Support national medication programmes Ensuring efficient use of time and available technology Co-ordination Under guidance from the line manager, take initiative in the organisation and administration of meetings, training, tasks relating to the co-ordination of the services, discharge summaries rota management, meeting planning, minute taking, review of audits and training support to minimise the demands upon the team Under guidance from the Pharmacy Team lead and Operations Manager be part of annual capacity planning and rota design to help meet the capacity and demand required for services Ensure that required clinic templates are correctly entered onto the system and are visible 6 weeks in advance Liaise with the PCN Lead Clinical Pharmacist and Operations Manager regarding any changes to clinics due to annual leave or sickness Maintain medication optimisation lists and ensure they are managed appropriately Act as a point of contact for community service providers and community Pharmacy Maintain protocols for medication services with direction from the Pharmacy Team Lead, for information sharing, shared care planning and governance of records Explore and utilise available digital technology Ordering: this may be stationery and office supplies, consumables or medical/clinical supplies ordered under the supervision of one of the Nursing and dispensary co-ordinator To maintain a thorough knowledge of all Practice procedures and work in accordance of written protocols Support Quality Outcomes Framework, Impact Investment Fund and other LES/DES specifications and work with management team to coordinate the delivery of these Assist with Co-ordinate seasonal requirements and vaccination programs such as Flu Work alongside the Care Home Co-Ordinator to be able to support and cover each others roles if and when required Ensure annual requirements such as DSQS are planned in and completed by appropriate deadlines as directed by the Operations Manager and/or Pharmacy Team Lead Other Tasks Undertake a variety of SystmOne tasks to assist in the smooth running of the service Manage shared email inboxes Responding to system wide alerts Contributing to the development and improvement of services to patients To assist your colleagues in learning new procedures and offering support across the team when required Assist in devising and getting agreement on multi-agency guidance to support the MDT function within the PCN Personal/Professional Development: The postholder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Communication The postholder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly.

Quality The postholder will strive to maintain and improve quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs. Contribution to the implementation of services The postholder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in and complete audits where appropriate completing reports to detail these Assist in devising and getting agreement on policies and protocols with multi-agency guidance to support the MDT function The details contained in this Job Description are not exhaustive and may change as the post develops. Health and Safety Ensure all members of staff comply with the Groups health and safety policy Carry out risk assessments to comply with current Health and Safety legislation Ensure any health and safety concerns are reported to the Operations Manager To be aware of and adhere to applicable practice rules, regulations, legislation and procedures, national legislation (Health and Safety, COSHH, Data Protection). The postholder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual and the practice infection control policy and published procedures.

Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with group processes and policies and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming, non-judgemental and respects the individuals circumstances, feelings, priorities and rights The details contained in this job description are not exhaustive and may change as the post develops. Governance: Identify and record risks and issues, developing contingency plans with service and contract leads Ensure the PCN is compliant with health and safety policies and procedures to reflect current best practice Ensure that the PCN board and Clinical director adhere to the governance structure as set out in the network agreement Confidentiality: To maintain confidentiality of information acquired in the course of undertaking duties for the practice. The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and the business In the performance of the duties outlined in this job description, the postholder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They will also have access to information relating to the practice as a business organisation.

All such information from any source is to be regarded as strictly confidential. Any breach of confidentiality will be regarded as gross misconduct