LDAP Keyworker Co-ordinator/Business Support

To assist the Clinical Team Manager in the implementation stage of the Keyworker pilot by offering project lead and business support. This will involve undertaking tasks to operationalise the team. To support governance, performance and reporting processes. To collate the relevant information required in a format that can be presented to stakeholders.

Managing communication on behalf of the team, taking referral information, coordinating the teams clinical activity, arranging multi-agency meetings, co-ordinate and facilitate the writing of clinical reports and onward referrals. Assisting with the management of the Multi-Agency Dynamic Support Register (DSR) with the designated lead. This will involve keeping it up to date, reporting the relevant information for monitoring purposes and ensure that there is oversight of all the CYP open to the team. To provide line management and supervision to administrative staff within the CAMHS Admin team, ensuring staff are supported and are up to date with mandatory training, induction, including probationary periods and annual appraisals.

In addition, the coordinator will undertake the administrative tasks for the team. This will include managing incoming calls, typing where required and will support the clinical team completing tasks that free up time to care. The coordinator will be expected to demonstrate excellent and supportive customer care during any call, particularly when assisting with the needs of families who contact the team and other multi-agency professionals. The coordinator will be responsible for developing a process to co-ordinate an urgent response to a situation, where a clinical staff are required to respond within a certain timeframe, or if a crisis situation arises.

Co-ordinate the oversight of CYP in out of area care, either in Tier 4 beds or residential care. The coordinator will be link with Provider Collaborative work and be responsible for being aware of the bed availability across the southwest. They will be aware of all out of area placements using the virtual ward on system one and will ensure this is kept up to date, with a regular review of progress of the person and their plan for repatriation. The coordinator will be aware of CYP imminent discharge plans and will assist in supporting the clinical team to implement plans where they are able.

The coordinator will be expected to attend meetings relevant to their role, for instance attending housing meetings, risk management meetings and CPA reviews as required. The worker will ensure that quality and performance monitoring data collated and available monthly. The coordinator will be expected to attend meetings relating to the keyworker service development or incident follow up and will take initial steps to following up incidents and ensuring good relations between agencies. The coordinator will assist in service changes, training and development of others.

To know how to report accidents and untoward incidents and to do so promptly. To obtain knowledge of Trust policies, procedures and practices and carry out duties in accordance with them. To be aware of legal issues and have an understanding of the Mental Health Act, Mental Capacity Act and Transforming Care. The coordinator will ensure that quality monitoring for the team is delegated and carried out as required.

The coordinator will be able to access staffing information for the team and be able to maintain e-roster. To assist with keeping an up to date record of patient receiving care outside of Plymouth. To be willing to participate actively in appropriate in-service training programmes which the manager believes to be of benefit to the individual. To assume co-responsibility for maintaining skills and knowledge levels.

Undertake specific responsibilities designated by the Clinical Team Manager. To undertake mandatory and other training as directed by the Trust. To participate in continuing role / personal development using the appraisal system.