Care Co-ordinator

This is a varied, administration & customer facing information role providing dedicated support to a vulnerable cohort of patients. The post holder will be part of the wider Beacon Medical Group team and will require experience working with the public and vulnerable groups, having an awareness of the importance of safeguarding and data protection. The role includes completing Audits and reporting so a good level of computer literacy is required. Be able to work closely with Practice staff in a professional manner to nurture a spirit of collaborative team working.

Help create and get agreement on a long-term plan for the structure and processes to support the Multi-Disciplinary Team (MDT) meetings and the ongoing patient case management. Work effectively alongside other teams and develop positive working relationships with colleagues and external stakeholders. The Care Coordinator role is seen as a critical and evolving post to support the delivery of personalised care to identified cohorts of patients within the PCN. The post holder will be part of the wider Beacon Medical Group team and will: Have to work closely with Practice staff in a professional manner to nurture a spirit of collaborative team working.

Help create and get agreement on a long-term plan for the structure and processes to support the Multi-Disciplinary Team (MDT) meetings and the ongoing patient case management. Work effectively alongside other teams and develop positive working relationships with colleagues and external stakeholders. Promote a positive working environment. The Care Coordinator role is seen as a critical and evolving post to support the delivery of personalised care to identified cohorts of patients within the PCN.

The duties and responsibilities to be undertaken by the Care Co-Ordinator may include any or all the items in the following list. Duties may be varied from time to time under the direction of the Operations Manager, dependant on the current and evolving workload and staffing levels. To be responsible for your own continuing self-development, undertaking training as appropriate. To undertake other duties appropriate to the grading of the post as required.

**Must be able to work flexible hours. Patient/Customer Care**: Process telephone requests for appointments, visits, medication support and telephone consultations. Support national screening and immunisation programmes. Identify the care and support needs of the patients and ensure there is a care plan or health action plan.

support patients to utilise decision aids in preparation for a shared decision-making conversation. Provide coordination and navigation through relevant pathways, liaising with all stakeholders as appropriate, accessing & auditing IT systems to ensure relevant information is available. Co-ordination: Deal with complex and sensitive issues to ensure administrative and clerical duties within the Practice are carried out within the Practices guidelines and policies. Create, amend, and use searches within the clinical system to identify cohorts of patients.

Under guidance from the line manager, take initiative in the organisation and administration of MDT meetings, tasks relating to the co-ordination of the services, meeting planning, minute taking, review of audits and training support to minimise the demands upon the multidisciplinary team. Ensure that required clinic templates are correctly entered onto the system. Liaise with the Operations lead and Operations Manager regarding any changes to clinics due to annual leave or sickness which may affect the planned capacity. Act as a point of contact for community service providers and co-ordinate multidisciplinary care.

Maintain protocols for information sharing, shared care planning and governance of records. Explore and utilise available digital technology and support with the use of this. Ensuring personalised care and support plans are kept up to date. To maintain a thorough knowledge of all Practice procedures and work in accordance of written protocols.

Support Quality Outcomes Framework and other LES/DES specifications and work with management team to coordinate the delivery of these. Co-ordinate seasonal requirements and vaccination programs such as Flu. Other tasks: Undertake a variety of System One tasks to assist in the smooth running of the service. Responding to system wide alerts.

Contributing to the development and improvement of services to patients. To assist your colleagues in learning new procedures and offering support across the team when required. Assist in devising and getting agreement on multi-agency guidance to support the MDT function. Personal/Professional Development The postholder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional de