Trainee Sheltered Housing Officer

Job Title: Trainee Sheltered Housing Officer

Salary Range: £30,510- £36,969 per annum

One-year Fixed Term – Full time (36hours)

Location Various Sheltered schemes in Wandsworth

Objective of role

The London Boroughs of Richmond upon Thames and Wandsworth present a unique opportunity to be part of a team who work together in a ground-breaking shared staffing structure across both boroughs.

Are you passionate about making a difference in the lives of older people? Do you want to develop your career in housing and support services? Have you been ordinarily resident in the UK for the past three years? We have an exciting opportunity for One Trainee Sheltered Housing Officers to join our team on a 24-month fixed term contract.

The Supported Housing Service have three strands which are: Sheltered Housing, comprising of 26 sheltered schemes in Battersea, Putney, Roehampton and Tooting. Tenancy Support Service for vulnerable clients who have difficulty maintaining their tenancy and Community Development.

About the role

As a Trainee Sheltered Housing Officer, you will receive full training and support to develop your skills and knowledge needed to provide high-quality services to tenants in sheltered housing. Your role will involve assisting in the day-to-day management of the sheltered housing schemes, offering support to vulnerable tenants, ensuring that the environment is safe, welcoming and well maintained.

• Provide support and guidance to tenants, ensuring their safety and well-being.
• Assist in managing the administration of the sheltered schemes, including record keeping.
• Respond to tenant queries and concerns, offering advice and assistance.
• Help maintain and improve the quality of the scheme environment.
• Work closely with other professionals and agencies to provide support to tenants.
• Be enrolled in CIH Level 3 in Housing Studies.

Essential Qualifications, Skills and Experience

• Math's and English GCSE Grade C/Level 4 and above
• Strong communication skills both written and verbal
• A passion for working with older people and supporting vulnerable individuals
• A desire to learn and develop within the housing sector
• Experience of using IT applications, including Microsoft Word and Excel
• A Team player with the ability to work independently

Indicative Recruitment Timeline

Closing Date: Sunday 23rd November 2025

Shortlisting Date: W/C 24th November 2025

Interview Date: TBC

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.

Useful Information

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

Richmond and Wandsworth Councils