Assistant Marketing and Communications Manager

The Assistant Marketing and Communications Manager provides support in delivering communications and marketing activities across Ports of Jersey. Reporting to the Senior Marketing and Communications Manager, this role focuses on assisting with strategic campaigns, leading on tactical campaigns, content creation, and day-to-day communications tasks.

The postholder will manage their own workload, contribute technical expertise, and support the delivery of specific projects and initiatives as directed. At this level, the role includes responsibility for developing and delivering narratives such as marketing for World Duty Free, Coastguard safety and sea campaigns, infrastructure projects at Historic Harbours, and sustainability and community initiatives, ensuring these are communicated effectively across all relevant channels.

• Develop and deliver marketing and communications plans and campaigns for assigned narratives and projects, ensuring accuracy and consistency across digital, print, and internal channels.
• Take responsibility for the development and delivery of strategically important, but less high-profile, narratives—such as marketing for World Duty Free, Coastguard safety and sea campaigns, infrastructure projects at Historic Harbours, and sustainability and community initiatives—ensuring these are communicated effectively across all relevant channels.
• Apply theoretical knowledge and practical experience to deliver non-routine communications and marketing activities using guidance from PoJ policies and procedures and senior colleagues.
• Provide technical input and advice and build collaborative relationships with colleagues, stakeholders, and partners to ensure joined-up messaging and brand consistency.
• Support the creation and distribution of content, including drafting press releases, preparing media statements, and supporting public relations efforts.
• Analyse and interpret information to support decision-making and continuous improvement in communications and marketing activities.
• Produce clear and insightful reports for the Senior Manager or Customer Experience Deputy Director, summarising the outcomes, progress, and impact of marketing and communications activities, and providing recommendations based on data analysis and campaign performance.
• Demonstrate professionalism, confidentiality, and a commitment to positive organisational culture in all communications.
• Manage assigned tasks and deadlines, prioritising effectively and seeking guidance when needed.
• Collaborate with colleagues across the team and wider organisation to support joined-up messaging and brand consistency.
• Promote a positive and inclusive communications culture across the organisation.
• Maintain professionalism and confidentiality in all external and internal messaging.
• Act as a mentor and support for the Communications and Marketing Support Officer.

• Degree or equivalent qualification in Marketing, Communications, Public Relations, or a related field.
• Experience supporting marketing and communications activity across multiple channels.
• Strong technical skills in digital marketing, analytics, and content management.
• Excellent written and verbal communication skills.
• Proficiency in digital marketing platforms, analytics tools, and content management systems.
• Understanding of brand management, audience engagement, and campaign performance metrics.
• Ability to draft press releases and support media handling.
• Willing to learn and develop strong organisational skills; able to take responsibility for managing own workload and meeting deadlines with support.
• Open to building confidence as a communicator; adaptable and keen to improve both written and verbal communication.
• Works well as a collaborative and supportive team member, actively seeking feedback and opportunities to learn from others.
• Committed to acting professionally and ethically, learning to maintain confidentiality and represent Ports of Jersey with integrity.
• Keen to understand and respond to customer needs, developing a customer-focused approach.

At Ports of Jersey we have a company cash health plan scheme you are eligible to join from day one with benefits such as;

• GP £75
• Dental £75
• Optical £75
• Dental accident £300
• Physio/ acupuncture/ chiropractic £200
• Diagnostic tests/ scans £300
• Health assessment £100
• Plus many more discounts (DW gym, discount spa vouchers etc.)

We offer free parking at all of our locations.

We also offer a pension scheme to those on permanent contracts, the main benefits of the scheme are as follows;

• 5% employer contribution rate on basic salary plus shift
• Employees can make voluntary contributions and ports will match 1% for 1% up to an employer maximum matched contribution of 5% e.g. Employee opts to contribute 5% Ports will match this and the total employer contributions would become 10%
• You are eligible to join the pension scheme the month after successful completion of your probation
• Minimum joining age – 18
• You are not able to join the pension scheme once you reach Government of Jersey state retirement age
• Cash sum payable to nominated beneficiary if the member dies in service.

We are a 400+ strong team of air traffic controllers, coastguards, accountants, engineers, fire fighters, port operations, security specialists, pilots, project managers, technicians, passenger service agents and many, many more. We are tremendously conscientious people with enormous pride in serving our island.

We provide the connectivity that is critical to Jersey's economy and islanders' quality of life, whether to visit friends and relatives, to access specialist medical care and education, as well as to travel on holiday and business.

We keep the Island running, often without people even noticing us. Islanders depend on our lifeline freight links for the food we eat, the clothes we wear and the materials we build, furnish and heat our houses with.

At the same time, we have ambitious plans for the future. We are on schedule for the biggest capital investment since our incorporation, with plans to regenerate and transform the Harbour. Plans which will be built with our stakeholders and the community.

We're also planning to play our part in the biggest challenges of our lifetime: climate change and biodiversity loss. For anyone in the travel industry, a conversation about the subject is never going to be an easy one, but we're finalising an ambitious and authentic sustainability plan, to not only offset the emissions the links to Jersey create but to go much further. We're looking at initiatives that will truly make an impact, to our island and our planet. While also making a difference to our community.