Marketing and Communications Support Officer

The Marketing and Communications Support Officer provides hands-on support for a wide range of creative and busy communications and marketing activities across Ports of Jersey ("PoJ"). This role supports the work of the team by helping to deliver engaging content, support campaigns, and contribute to the development of different narratives—whether for capital projects, marketing campaigns, or internal communications.

At this level, the postholder is responsible for producing and supporting key narratives such as Airwaves posts, wellbeing communications, and commercial partner promotions, ensuring these are delivered accurately and creatively across all relevant channels.

• Support the delivery of marketing and communications plans and campaigns, ensuring accuracy, creativity, and alignment with organisational objectives.
• Take responsibility for producing and distributing content for specific narratives, including Airwaves posts, wellbeing communications, and commercial partner promotions, as well as supporting wider campaigns for capital projects and internal communications.
• Assist with the creation and distribution of content across digital, print, and internal channels (e.g. social media, newsletters, posters, presentations).
• Manage assigned tasks and deadlines, prioritising effectively and seeking guidance when needed.
• Contribute ideas and support the development of messaging for different audiences and projects, learning how to tailor communications to maximise impact.
• Work collaboratively with colleagues across the team and Ports of Jersey to help maintain joined-up messaging and brand consistency.
• Assist with press officer activity and crisis communications, including formatting draft media statements and supporting public relations efforts.
• Gather and report data on communications and marketing activity, helping the team to identify opportunities for improvement.
• Promote a positive, inclusive, and creative communications culture across the PoJ.
• Maintain professionalism and confidentiality in all external and internal messaging.

• Qualification in Marketing, Communications, Public Relations, or a related field.
• Experience (including placements or internships) supporting marketing and communications activity across multiple channels.
• Strong written and verbal communication skills.
• Willingness to learn and develop technical skills in digital marketing, analytics, and content management.
• Basic proficiency in digital marketing platforms, analytics tools, and content management systems.
• Understanding of brand management and audience engagement.
• Willing to learn and develop strong organisational skills; able to take responsibility for managing own workload and meeting deadlines with support.
• Open to building confidence as a communicator; adaptable and keen to improve both written and verbal communication.
• Works well as a collaborative and supportive team member, actively seeking feedback and opportunities to learn from others.
• Committed to acting professionally and ethically, learning to maintain confidentiality and represent Ports of Jersey with integrity.
• Keen to understand and respond to customer needs, developing a customer-focused approach.

At Ports of Jersey we have a company cash health plan scheme you are eligible to join from day one with benefits such as;

• GP £75
• Dental £75
• Optical £75
• Dental accident £300
• Physio/ acupuncture/ chiropractic £200
• Diagnostic tests/ scans £300
• Health assessment £100
• Plus many more discounts (DW gym, discount spa vouchers etc.)

We offer free parking at all of our locations.

We also offer a pension scheme to those on permanent contracts, the main benefits of the scheme are as follows;

• 5% employer contribution rate on basic salary plus shift
• Employees can make voluntary contributions and ports will match 1% for 1% up to an employer maximum matched contribution of 5% e.g. Employee opts to contribute 5% Ports will match this and the total employer contributions would become 10%
• You are eligible to join the pension scheme the month after successful completion of your probation
• Minimum joining age – 18
• You are not able to join the pension scheme once you reach Government of Jersey state retirement age
• Cash sum payable to nominated beneficiary if the member dies in service.

We are a 400+ strong team of air traffic controllers, coastguards, accountants, engineers, fire fighters, port operations, security specialists, pilots, project managers, technicians, passenger service agents and many, many more. We are tremendously conscientious people with enormous pride in serving our island.

We provide the connectivity that is critical to Jersey's economy and islanders' quality of life, whether to visit friends and relatives, to access specialist medical care and education, as well as to travel on holiday and business.

We keep the Island running, often without people even noticing us. Islanders depend on our lifeline freight links for the food we eat, the clothes we wear and the materials we build, furnish and heat our houses with.

At the same time, we have ambitious plans for the future. We are on schedule for the biggest capital investment since our incorporation, with plans to regenerate and transform the Harbour. Plans which will be built with our stakeholders and the community.

We're also planning to play our part in the biggest challenges of our lifetime: climate change and biodiversity loss. For anyone in the travel industry, a conversation about the subject is never going to be an easy one, but we're finalising an ambitious and authentic sustainability plan, to not only offset the emissions the links to Jersey create but to go much further. We're looking at initiatives that will truly make an impact, to our island and our planet. While also making a difference to our community.