Service Coordinator

2 days ago

Glasgow, Glasgow City, United Kingdom Orona Full time £30,000 - £50,000 per year

ORONA's activities are focused on the design, manufacture, installation, maintenance, and modernisation of lifts, escalators, moving ramps and walkways. Operating in
100 countries
, we have
330,000 lifts
worldwide using our technology. With
2 manufacturing plants
Orona is
Number 1 in Europe
in terms of complete lift production capacity.

We are looking for a Repairs Coordinator to join our team based in our
Glasgow
Office.

Responsibilities will include:

  • Updating internal systems on receipt of customer order/insurance works etc.
  • Responsible for regular contact with customers via email and telephone to agree suitable dates for works to be carried out.
  • Order materials as required and supported by company technicians with any technical queries.
  • Manage inwards materials and collate and arrange for distribution to in house engineers and sub-contractors as required.
  • On completion of repairs will close down ensuring monthly targets are at least achieved.
  • Management of live order book, forecast for production and providing accurate reporting to management team.
  • Manage and guide customer expectations on the company's services.
  • Support the regional office service administration functions, including the call

Skills, Education And Experience
We expect you to have gained experience within a role where you have built effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding their expectations.

You must be

  • Confident and proficient at using Microsoft Office Products including Word and Excel, Databases and Online Portals and able to work on your own initiative.
  • Key interpersonal skills include being approachable, organised and able to work to demanding deadlines.

Benefits include:

  • Competitive salary
  • Company vehicle
  • 25 days holiday + bank holidays
  • GP24 service- unlimited access with qualified GP's 24 hours all year round
  • Orona Rewards scheme giving discounts with over 800 retailors
  • Access to Eye Test vouchers
  • Excellent opportunities for overtime
  • Awards given for long term company service
  • Competitive company sick pay scheme
  • Access to company recruitment referral scheme
  • Life assurance

Requirements:

You must be

  • Confident and proficient at using Microsoft Office Products including Word and Excel, Databases and Online Portals and able to work on your own initiative.
  • Key interpersonal skills include being approachable, organised and able to work to demanding deadlines.

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