Service Coordinator

Orona is a leading European business group in sustainable vertical transportation. As a global operator with almost 60 years' experience, it delivers value for customers through its platform of products and services covering the design, manufacture, installation, maintenance, modernization, refurbishment and replacement of lifts and escalators in all market segments.

Its vertical transportation solutions encompass innovative, pragmatic and state-of-the-art technologies; giving the highest level of safety, and optimises traffic management, available space, and travel comfort.

Our cooperative business model is committed to people. Its team is composed of 5,700 employees, operating in 12 European countries, supplying complete lifts, escalators, and components to more than 100 countries throughout the world.

Orona in the UK provides a national installation and service coverage from its regional offices. Nearly 300 full time employees make up the UK team, providing a wealth of skill, knowledge and local market experience.

1
out of every 10 new lifts in Europe is an Orona lift

100
countries have Orona products installed

300,000
lifts worldwide with Orona technology

25,000,000
We bring more than 25 million people every day to their destination

Number 1
in production capacity in Europe for complete lifts

1st
company in the sector worldwide certified in Ecodesign - ISO 14006.

More information at

Service Coordinator
ORONA's activities are focused on the design, manufacture, installation, maintenance, and modernisation of lifts, escalators, moving ramps and walkways. Operating in
100 countries
, we have
330,000 lifts
worldwide using our technology. With
2 manufacturing plants
Orona is
Number 1 in Europe
in terms of complete lift production capacity.

We are looking for a Repairs Coordinator to join our team based in our
Glasgow
Office.

Responsibilities Will Include

• Updating internal systems on receipt of customer order/insurance works etc.
• Responsible for regular contact with customers via email and telephone to agree suitable dates for works to be carried out.
• Order materials as required and supported by company technicians with any technical queries.
• Manage inwards materials and collate and arrange for distribution to in house engineers and sub-contractors as required.
• On completion of repairs will close down ensuring monthly targets are at least achieved.
• Management of live order book, forecast for production and providing accurate reporting to management team.
• Manage and guide customer expectations on the company's services.
• Support the regional office service administration functions, including the call

Skills, Education And Experience
We expect you to have gained experience within a role where you have built effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding their expectations.

You must be

• Confident and proficient at using Microsoft Office Products including Word and Excel, Databases and Online Portals and able to work on your own initiative.
• Key interpersonal skills include being approachable, organised and able to work to demanding deadlines.

Benefits Include

• Competitive salary
• Company vehicle
• 25 days holiday + bank holidays
• GP24 service- unlimited access with qualified GP's 24 hours all year round
• Orona Rewards scheme giving discounts with over 800 retailors
• Access to Eye Test vouchers
• Excellent opportunities for overtime
• Awards given for long term company service
• Competitive company sick pay scheme
• Access to company recruitment referral scheme
• Life assurance

You must be

• Confident and proficient at using Microsoft Office Products including Word and Excel, Databases and Online Portals and able to work on your own initiative.
• Key interpersonal skills include being approachable, organised and able to work to demanding deadlines.