Transition Director

4 days ago

London Area, United Kingdom BULL-IT SOLUTIONS LTD Full time

Role Overview:

We are seeking a seasoned
Transition Director
 to spearhead a high-impact IT transition for a leading UK telecom client. This role involves managing the seamless transition of over £
100Mn+
worth business across multiple incumbent vendors. You will lead a
mission-critical initiative
 that directly influences business continuity and operational excellence.

Work closely with
CXO-level stakeholders
, ensuring strategic alignment and flawless execution. Drive
end-to-end transition planning
, risk mitigation, and governance in a dynamic, multi-vendor environment.

Leverage your expertise to deliver
zero-disruption handovers
 and measurable business outcomes. This is a
fast-paced, high-visibility program
 with global exposure and leadership accountability with collaborative culture that values innovation, ownership, and strategic thinking.

Key Responsibilities:

· Lead end-to-end transition planning and execution for IT services from multiple incumbent vendors.

· Develop and manage detailed transition plans, timelines, risk registers, and governance structures.

· Coordinate cross-functional teams including service delivery, HR, legal, finance, and IT operations.

· Ensure compliance with contractual obligations, SLAs, and regulatory requirements.

· Establish and manage transition governance including steering committees, reporting cadence, and escalation protocols.

· Drive stakeholder engagement across client, incumbent vendors, and internal teams.

· Monitor and report on transition progress, risks, and mitigation strategies.

· Ensure knowledge transfer, documentation, and operational readiness for steady-state delivery.

· Manage change management and communication plans to support impacted teams and stakeholders.

Must-Have Skills & Experience:

· Minimum 15 years of experience in IT services, with at least 5-7 years in transition leadership roles involving large-scale workforce and service migrations.

· Directed a large-scale transition program involving 800+ FTE across multiple IT workstreams.

· Proven track record of leading
large-scale transitions
across multiple vendors.

· Strong understanding of
ITIL
, service management, and outsourcing models.

· Exceptional
program management
 skills with experience in tools like MS Project, JIRA, or equivalent.

· Excellent
stakeholder management
 and communication skills at
CXO level
.

· Deep understanding of
contractual frameworks
, SLAs, and vendor governance.

· Experience in
risk management
, issue resolution, and escalation handling.

· Ability to work in a
fast-paced, high-pressure
 environment with multiple moving parts.

Good-to-Have Skills:

· Experience in
telecom domain
 transitions or managed services.

· Familiarity with
Agile/DevOps
 methodologies.

· Exposure to
global delivery models
 and Onshore-offshore model.

· Certifications such as
PMP, Prince2, ITIL Expert.

· Strong analytical and financial acumen to manage budgets and cost optimization.

Qualifications:

· Bachelor's or Master's degree in IT, Business, or related field.

· Certifications in PMP, PRINCE2, ITIL, or equivalent.

· Experience in global delivery models and multi-country transitions.

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