Transition Director

7 days ago

London Area, United Kingdom Adroit People Limited (UK) Full time

Greetings

We are Hiring
Transition Director

Job Title: Transition Director

Location:
Reading or London, United Kingdom

Employment Type:
Permanent– Starting Jan'26

Travel:
Moderate (with in UK)

Work from
: Office

Role Overview:

We are seeking a seasoned
Transition Director
to spearhead a high-impact IT transition for a leading UK telecom client. This role involves managing the seamless transition of over £
100Mn+
worth business across multiple incumbent vendors. You will lead a
mission-critical initiative
that directly influences business continuity and operational excellence.

Work closely with
CXO-level stakeholders
, ensuring strategic alignment and flawless execution. Drive
end-to-end transition planning
, risk mitigation, and governance in a dynamic, multi-vendor environment.

Leverage your expertise to deliver
zero-disruption handovers
and measurable business outcomes. This is a
fast-paced, high-visibility program
with global exposure and leadership accountability with collaborative culture that values innovation, ownership, and strategic thinking.

Key Responsibilities:

  • Lead end-to-end transition planning and execution for IT services from multiple incumbent vendors.
  • Develop and manage detailed transition plans, timelines, risk registers, and governance structures.
  • Coordinate cross-functional teams including service delivery, HR, legal, finance, and IT operations.
  • Ensure compliance with contractual obligations, SLAs, and regulatory requirements.
  • Establish and manage transition governance including steering committees, reporting cadence, and escalation protocols.
  • Drive stakeholder engagement across client, incumbent vendors, and internal teams.
  • Monitor and report on transition progress, risks, and mitigation strategies.
  • Ensure knowledge transfer, documentation, and operational readiness for steady-state delivery.
  • Manage change management and communication plans to support impacted teams and stakeholders.

Must-Have Skills & Experience:

  • Minimum 15 years of experience in IT services, with at least 5-7 years in transition leadership roles involving large-scale workforce and service migrations.
  • Directed a large-scale transition program involving 800+ FTE across multiple IT workstreams.
  • Proven track record of leading
    large-scale transitions
    across multiple vendors.
  • Strong understanding of
    ITIL
    , service management, and outsourcing models.
  • Exceptional
    program management
    skills with experience in tools like MS Project, JIRA, or equivalent.
  • Excellent
    stakeholder management
    and communication skills at
    CXO level
    .
  • Deep understanding of
    contractual frameworks
    , SLAs, and vendor governance.
  • Experience in
    risk management
    , issue resolution, and escalation handling.
  • Ability to work in a
    fast-paced, high-pressure
    environment with multiple moving parts.

Good-to-Have Skills:

  • Experience in
    telecom domain
    transitions or managed services.
  • Familiarity with
    Agile/DevOps
    methodologies.
  • Exposure to
    global delivery models
    and Onshore-offshore model.
  • Certifications such as
    PMP, Prince2, ITIL Expert.
  • Strong analytical and financial acumen to manage budgets and cost optimization.

Qualifications:

  • Bachelor's or Master's degree in IT, Business, or related field.
  • Certifications in PMP, PRINCE2, ITIL, or equivalent.
  • Experience in global delivery models and multi-country transitions.

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