Transition Director

4 days ago

London, Greater London, United Kingdom ixceed Full time

Role: Transition Director

Location: London, UK

Mode: Hybrid

Type: Permanent

Job Description:

Role Overview:

We are seeking a seasoned Transition Director to spearhead a high-impact IT transition for a leading UK telecom client. This role involves managing the seamless transition of over £100Mn+ worth business across multiple incumbent vendors. You will lead a mission-critical initiative that directly influences business continuity and operational excellence.

Work closely with CXO-level stakeholders, ensuring strategic alignment and flawless execution. Drive end-to-end transition planning, risk mitigation, and governance in a dynamic, multi-vendor environment.

Leverage your expertise to deliver zero-disruption handovers and measurable business outcomes. This is a fast-paced, high-visibility program with global exposure and leadership accountability with collaborative culture that values innovation, ownership, and strategic thinking.

Key Responsibilities:

  • Lead end-to-end transition planning and execution for IT services from multiple incumbent vendors.
  • Develop and manage detailed transition plans, timelines, risk registers, and governance structures.
  • Coordinate cross-functional teams including service delivery, HR, legal, finance, and IT operations.
  • Ensure compliance with contractual obligations, SLAs, and regulatory requirements.
  • Establish and manage transition governance including steering committees, reporting cadence, and escalation protocols.
  • Drive stakeholder engagement across client, incumbent vendors, and internal teams.
  • Monitor and report on transition progress, risks, and mitigation strategies.
  • Ensure knowledge transfer, documentation, and operational readiness for steady-state delivery.
  • Manage change management and communication plans to support impacted teams and stakeholders.

Must-Have Skills & Experience:

  • Minimum 15 years of experience in IT services, with at least 5-7 years in transition leadership roles involving large-scale workforce and service migrations.
  • Directed a large-scale transition program involving 800+ FTE across multiple IT workstreams.
  • Proven track record of leading large-scale transitions across multiple vendors.
  • Strong understanding of ITIL, service management, and outsourcing models.
  • Exceptional program management skills with experience in tools like MS Project, JIRA, or equivalent.
  • Excellent stakeholder management and communication skills at CXO level.
  • Deep understanding of contractual frameworks, SLAs, and vendor governance.
  • Experience in risk management, issue resolution, and escalation handling.
  • Ability to work in a fast-paced, high-pressure environment with multiple moving parts.

Good-to-Have Skills:

  • Experience in telecom domain transitions or managed services.
  • Familiarity with Agile/DevOps methodologies.
  • Exposure to global delivery models and Onshore-offshore model.
  • Certifications such as PMP, Prince2, ITIL Expert.
  • Strong analytical and financial acumen to manage budgets and cost optimization.

Qualifications:

  • Bachelor's or Master's degree in IT, Business, or related field.
  • Certifications in PMP, PRINCE2, ITIL, or equivalent.
  • Experience in global delivery models and multi-country transitions.

Job Type: Permanent

Pay: £80,000.00-£100,000.00 per year

Experience:

  • IT services: 10 years (required)
  • Service migrations: 5 years (required)
  • ITIL, service management, and outsourcing models: 6 years (required)
  • Stakeholder management : 5 years (required)
  • Telecom domain : 2 years (required)
  • PMP, PRINCE2, ITIL, or equivalent: 1 year (required)
  • Multi-country transitions: 3 years (required)

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