Food & Beverage Team Leader

2 days ago

Gretna Green DG, United Kingdom Gretna Green Ltd Full time £40,000 - £60,000 per year

We're Hiring: Food and Beverage Team leader

Location: Gretna Green Hotels

Hours: 40 per week, including weekends and holidays.

Pay: £13.61

Join Our Team at Historic Gretna Green

We're looking for a dynamic and confident Food & Beverage Team Leader to lead our passionate team and help deliver unforgettable experiences for every guest. This is your opportunity to shape our dining atmosphere, mentor a talented group of professionals, and ensure every service — from casual dining to elegant weddings — runs with precision, warmth, and style.

If you're an experienced hospitality professional with outstanding communication and people skills, and a passion for exceptional customer service, we'd love to hear from you.

Why You'll Love Working with Us

  • Free meals during your shift
  • We Earn Together – all tips are pooled and shared equally
  • Free on-site parking
  • 3% pension contribution
  • Your birthday off – celebrate your day, your way
  • 25% staff discount on stays at our hotel

Your Key Responsibilities

Guest Experience & Customer Service

  • Deliver exceptional customer service, ensuring a warm, welcoming atmosphere for every guest.
  • Handle all enquiries in person, by phone, and by email with professionalism, confidence, and care.
  • Promote a positive image of Gretna Green both internally and externally.

Reception & Reservations Management

  • Manage reservations, cancellations, and no-shows in line with company policy.
  • Keep the reception diary updated throughout your shift, recording key activities.
  • Provide accurate information on promotions, rates, and services, maximising sales opportunities.

Operational Excellence

  • Process payments, manage floats, and complete banking procedures accurately and securely.
  • Go through wedding information with guests when requested.
  • Support day-to-day operations to ensure comfort, satisfaction, and safety for all guests.
  • Comply with health, safety, and data protection policies at all times.

Professional Growth & Teamwork

  • Take ownership of your professional development through the Performance and Development Review process.
  • Collaborate with colleagues across departments to create a seamless guest experience.
  • Uphold company values and contribute positively to our friendly, high-performing team culture.
  • Previous experience in a hotel or customer-facing role
  • Excellent communication and telephone skills
  • Strong organisational skills and keen attention to detail
  • Ability to multitask and remain calm under pressure
  • A proactive team player with a positive, can-do approach
  • Flexibility to work weekends, evenings, and public holidays
  • Knowledge of the local area or the Scottish hospitality market is a plus

Apply by: 10th November 2025

Send your CV and short cover letter to:

Job Types: Full-time, Permanent

Work Location: In person

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