Food and Beverage Assistant

**Food and Beverage Hotel Colleagues - £12 per hour for 18+ (Seasonal and Permanent Opportunities available)**

**Gretna Green Ltd**

At Gretna Green Ltd, you’ll be part of a company with over a century of history and a bright future ahead. Working here means joining a close-knit team where your contributions truly matter, in a place where tradition blends with innovation. Gretna Green Ltd, a fourth-generation family business since 1885, own and operate a range of businesses within the Gretna Green and Gretna Villages. Including the 5-star, award-winning Famous Blacksmiths Shop Attractions, a suite of two, multi-award-winning hotels, the Old Toll Bar and Canny Scot Shop, and proudly offer weddings, retail, hospitality, and online shopping to a global marketplace.

As a **Food and Beverage Assistant** at **Gretna Green Ltd**, you'll be an essential part of delivering unforgettable guest experiences across our award-winning restaurants, bars, and event spaces. This role is more than just supporting day-to-day operations; you'll bring energy, creativity, and a personal touch to every interaction, ensuring each meal leaves a lasting impression. You'll work closely with the team, assisting with service, helping to craft memorable dining moments, and contributing to a warm, welcoming atmosphere. Every day will be different as you adapt to the fast-paced environment, engage with guests, and tackle challenges with enthusiasm. If you're ready to be part of a company that balances rich tradition with innovation, this is the perfect opportunity to grow

**Main Responsibilities**
- To greet and serve customers efficiently and politely in an engaging manner
- To take customers’ orders and have a sound knowledge of the menu choices
- To have sound knowledge of allergens and range of dietary requirements
- To deliver orders to the customer and ensure customer satisfaction through engaging with the customer following delivery of meals
- To set up tables and function rooms in a timely and efficient manner
- To clear and clean tables according to the guidelines
- To receive payment from customers using the Till and Streamline for debit and credit cards
- Handle guest enquiries and requests in a timely manner, referring details to other colleagues and management, if unable to directly assist
- To comply with all company policies, procedures and legislation

**Required Skills include**:

- Previous experience in the hotel trade, restaurant, or similar environment desired, but not essential as training will be provided
- Ability to deliver consistent high level customer service especially under pressure
- Outstanding customer care skills
- Ability to work under pressure
- Attention to detail
- Excellent communication skills
- Work well individually as well as in a team
- Commercial awareness and drive for increasing sales through upselling food and beverage items

**Benefits and Remuneration**

**Location**:Gretna Green - on-site

**Holidays**:Up to 30 days holiday per annum based on full-time - part-time colleagues calculated pro-rata

**Rate of pay**:Colleagues rate of pay for 18 + is £12.00 per hour;
For 16 -18 year old colleagues the rate is over National Living Wage

**Hours**:Full time and Part time roles available. Shift times can vary from early to late shifts

**Additional benefits**
- Exclusive colleague discounts in our hotels and retail outlets
- An additional day off for your birthday
- Free lunch provided
- Pension
- Training and development through our ‘Great Place to Work’ scheme

**Job Types**: Full-time, Part-time

**Benefits**:

- Additional leave
- Company pension
- Discounted or free food
- Free parking
- Gym membership
- On-site parking

Shift:

- Day shift

Work days:

- Monday to Friday
- Weekend availability
- Weekends only

Ability to commute/relocate:

- Gretna, DG16: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person