Central Service Charge Team Manager

1 week ago

Croydon, Greater London, United Kingdom Brackenberry Full time £14,339 - £19,949 per year


Job Description:

We are working closely alongside with Southern Housing to assist with the appointment of a Central Service Charge Team Manager on a 3-months contract, highly likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £29.22- £38.56 per hour

Summary:

The Central Service Charge Team Manager is a critical leadership role responsible for the end-to-end management, accuracy, and timely delivery of all residential and commercial service charge operations. This includes leading and motivating an internal customer-facing support team to ensure the accurate calculation, construction, and issuing of both estimated and actualised service charges. The manager will be instrumental in driving compliance with all legal deadlines, contractual agreements, and internal policies, while also leading significant change management initiatives to optimise service charge data, systems, and processes across the organisation.

Responsibilities:

  • Lead, manage, and motivate a dedicated internal customer-facing support team, fostering a collaborative, 'one team' working approach. 
  • Oversee the accurate calculation, construction, and issuing of estimate and actualised service charges, ensuring strict compliance with all legal deadlines and contractual agreements.
  • Co-ordinate the data and configuration aspects of the annual service charge processes, including data loading, estimate and actual setting, and letter production within statutory deadlines. 
  • Ensure rigorous quality assurance on all service charging processes, including leading on internal audits and subsequent reporting.
  • Interpret complex documents and numerical data, and present analysis and conclusions in a clear, easy-to-understand way, both in person and in writing. 
  • Lead on high-impact projects designed to improve the overall efficiency and effectiveness of the service.

Essentials:

  • Comprehensive knowledge of the legal and statutory framework surrounding service charges and current legislative requirements. 
  • Proven, strong people management experience, including success in mentoring, coaching, and developing teams.
  • Excellent financial and numeracy skills with the ability to accurately handle complex accounts and budgets. 
  • Excellent IT skills, including Advanced Excel proficiency (e.g., pivot tables, VLOOKUPs, complex formulas).
  • A strong, demonstrable understanding of residential and commercial service charge management.

Please note:

  • You should be available to work immediately or at a short notice.
  • You should have right to work in U.K

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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