Lead Service Manager

Application Deadline
: Tuesday 25th November at 23:55pm

This role offers you the opportunity to join an exciting, fast-paced environment working to deliver ministerial commitments for the benefit of the public. As a
Lead Service Manage
r, you will be a key decision maker, interfacing with Service Architecture & Transition, Service Operations & Programme Portfolio colleagues assuring the delivery of the service/s you are accountable for, liaising with senior internal and 3rd party stakeholders who are involved in some of the most cutting-edge skills and topics within information technology.

You will have a strong background and extensive experience in IT Service Management, using your expertise to direct, advise and support your team. Using your strong knowledge of stakeholder management skills, you will effectively influence change within one of the largest government organisations.

What will you be doing?

A
s a Lead Service Man
ager, your day-to-day responsibilities will be to:

• Deliver exceptional customer service by ensuring Enterprise Services teams and suppliers consistently meet high standards and foster a culture of customer satisfaction.
• Manage supplier relationships by selecting appropriate partners, agreeing delivery approaches, and making informed decisions on cost optimisation and financial performance.
• Engage senior stakeholders effectively to maintain alignment, resolve challenges, and act as the primary escalation point, invoking risk processes when necessary.
• Drive continuous improvement by maintaining awareness of projects and change programmes, ensuring service integrity while implementing initiatives that enhance customer experience.
• Represent customers in service readiness reviews by identifying and managing service risks, ensuring readiness for new services and smooth transitions.
• Lead and develop teams by building strong partnerships across the technology organisation, mentoring and line managing colleagues, and supporting succession planning.

Your skills for this role

As a Lead Service Man
ager, you'll have a demonstrable passion for Service Management, with the following skills or ex
t
ensive experience in:

• The application of Service Management and agile methodologies and models across a range of services within varying environments.
• Applying your expert knowledge of the various communications channels to effectively engage with stakeholders via the appropriate medium, adapting your approach where required.
• Understanding how your current work fits into broader Enterprise Services contexts and strategies so that deeper underlying problems and opportunities can be addressed and managed appropriately.
• Acting as the escalation point to directly manage supplier performance against commercial agreements, working with commercial teams to update contracts when required.
• Taking responsibility for service spending, ensuring actual costs are within budget and managing any over/underspend.

Why join us?

• Exceptional pension
  : Employer contribution of 28.97%.
• Generous leave
  : 25 days annual leave (rising to 30 with service), 8 public holidays, and 1 day for the King's Birthday.
• Flexible working
  : Options include full-time, part-time, compressed hours, job sharing, and a hybrid model (minimum 60% on-site).
• Learning and development
  : Access to training, technical accreditations, and funded qualifications (subject to approval).
• Inclusion and recognition
  : A culture that champions diversity, enhanced parental leave schemes, annual bonuses, and recognition awards.

Learn more about our benefits: Benefits - Home Office Careers

Please note:
This role requires
SC clearance
. To meet national security vetting requirements, you must typically have been resident in the UK for at least five years.

Ready to lead and innovate? Click "Apply" to access the full job description and salary details.