Services Manager

7 days ago

Croydon, Greater London, United Kingdom Compass Associates Full time £48,000 - £48,600 per year

Services Manager – Dermatology & ENT

£48,000 + Performance Bonus

Hybrid – Croydon Head Office

Full-Time, Permanent

Are you a strategic operations leader with a passion for improving NHS community services?

Do you thrive in fast-paced, evolving healthcare environments where you can take full ownership of service performance and transformation?

We're working with a highly innovative, rapidly growing healthcare provider delivering NHS community services across London and surrounding counties. With an expanding footprint and a focus on ENT and Dermatology services, they are seeking a talented
Services Manager
to oversee the end-to-end operational delivery.

This is a brand-new position giving you the chance to shape the role, establish best practice, and influence real change in a business that values performance, collaboration, and compassion in equal measure.

You'll report directly to the COO and play a key part in leading multidisciplinary teams, delivering outstanding patient care, and driving financial and operational success.

Key Responsibilities:

  • Oversee day-to-day service delivery for ENT and Dermatology clinics across multiple locations
  • Take full ownership of the "referral to discharge" pathway, ensuring seamless, compliant patient journeys
  • Lead service optimisation across clinical capacity, workforce planning, appointment management, and clinic resourcing
  • Manage operational performance to meet KPIs, NHS service levels, and contractual obligations
  • Lead a team of clinical and non-clinical professionals
  • Track and analyse key performance data to identify trends, risks, and service improvement opportunities
  • Maximise referrals and ensure clinical capacity meets demand, working with clinicians and commissioners
  • Manage the full P&L of assigned services and monitor financial performance closely
  • Build and maintain strong working relationships with commissioners, local authorities, and clinic partners
  • Actively contribute to organisational change initiatives and quality improvement projects
  • Ensure full compliance with CQC, NHS, and internal regulatory frameworks

Ideal Candidate Profile:

  • Degree; ideally in Business Administration, Healthcare Management or a relevant field
  • Proven experience managing healthcare services
  • Strong leadership skills with the ability to manage both direct and matrix teams
  • Background in owning P&L and operational budgets
  • Stakeholder engagement experience
  • Familiar with pathway design, waitlist management, and performance monitoring
  • Adaptable, friendly, and capable of thriving in a high-growth, change-led environment
  • Practice Managers or Operations Leads ready for a step up are also encouraged to apply

What's On Offer:

  • Hybrid working – typically 3 days in-office
  • Up to £48,000 basic salary
  • Quarterly bonus of £1,000 for hitting operational profit targets
  • Annual bonus of £1,000 if yearly service targets are achieved
  • Overachievement bonus – £250 for every £20,000 above annual budget
  • 37.5-hour week, Monday–Friday; 9am–5pm
  • Paid travel expenses to regional clinic sites
  • A genuinely autonomous leadership role with strong internal support and cross-functional collaboration
  • Fantastic long term opportunities for growth and development into more senior-level roles

Location:
Croydon (w/ Hybrid) - easily accessible from South London, Central London, Redhill, Epsom, Orpington, Kingston-upon-Thames

Interested?

To apply or find out more, contact
Tom Fitch
on

or

, or email your CV to

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