Billing Administrator

Company Description

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers' businesses – no matter what the future holds.

Since 2000, we've been keeping businesses connected.

At Wavenet, we don't just provide solutions for today but for tomorrow, too. We're always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we're striving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

Job Description

About the Role

We are looking for an organised, detail-oriented, and proactive Billing Administrator to join our team in Canterbury. This is a key role within our finance and customer service function, responsible for managing billing operations and ensuring the accurate and timely processing of financial transactions.

You will be the go-to person for handling billing-related customer queries and will work closely with various departments to maintain an efficient, customer-focused billing service. If you thrive in a fast-paced environment, have strong problem-solving skills, and enjoy providing excellent customer service — we want to hear from you.

Key Responsibilities

• Handle incoming billing queries via phone, email, and internal channels, providing accurate and timely responses.
• Investigate billing discrepancies, identify root causes, and implement process improvements to prevent reoccurrence.
• Accurately upload services to the billing platform in accordance with customer contracts.
• Process customer ceases, end-date services, and calculate credits where appropriate.
• Manage and prioritise tickets in the billing queue, ensuring SLAs are consistently met.
• Communicate effectively with internal teams and customers to resolve billing issues and queries.
• Ensure data accuracy and integrity across all billing records and platforms.
• Contribute to process improvement initiatives and share knowledge across the team.

Qualifications

• Qualifications, Skills & Experience

Essential:
- Prior experience in an administrative role, ideally within the telecommunications industry.
- Proven ability to deliver excellent customer service, with a problem-solving approach.
- High level of accuracy and attention to detail.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
- Excellent communication skills, both verbal and written, with the ability to interact confidently at all levels.
- Strong organisational and time management skills, with the ability to juggle multiple priorities.
- A team player who works well with people of all backgrounds and working styles.
- Confident and reliable, with the initiative to ask questions and seek clarity when needed.
- A proactive, positive, and customer-centric mindset.
- Eagerness to learn, develop, and go the extra mile.

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you'll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here's a closer look at what we offer:

• Hybrid Working: A flexible hybrid model, typically 3–4 days per week in one of our offices, with the option to work from home where appropriate.
• Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
• Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Ready to join the UK's largest managed service provider?

Apply today or contact our friendly Talent Acquisition Team for more information.