Revenue Assurance Manager

Company Description

Wavenet is a managed services provider offering cyber security, communications, and connectivity that grows with our customers' businesses – no matter what the future holds.

Since 2000, we've been keeping businesses connected.

At Wavenet, we don't just provide solutions for today but for tomorrow, too. We're always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we're striving to make their business future-proof.

Customer success is our success. We go the extra mile to provide superior service quality and an unparalleled customer experience, becoming an extension of your business and always delivering on our promise to make your business brilliant.

This is a full-time office role to meet the specific requirements of the position and to support the needs of the team effectively.

Job Description

We are looking for an experienced Revenue Assurance Manager to join our growing team. This role is vital to ensuring accuracy across our billing processes, maximising revenue, and leading a small yet high-performing team. You will serve as the key contact for the Revenue Assurance function, collaborating closely with stakeholders across the business to drive process improvements and strengthen financial controls.

Management & Leadership

• Lead and develop a diverse team of 5 (4 remote and 1 office-based in Canterbury).
• Conduct regular one-on-one meetings to support staff development.
• Serve as the main point of contact for the Revenue Assurance team.
• Occasionally travel for face-to-face meetings with team members.

Revenue Assurance

• Maximise revenue opportunities through detailed analysis of billing systems.
• Manage supplier invoice reconciliations against the Symbill Billing System.
• Enhance data integrity to improve profit reporting and business decision-making.
• Collaborate with internal departments to resolve discrepancies and issues.

Sage Approvals

• Oversee purchase invoice approvals via Concur.
• Investigate and resolve all Cost of Sale invoices without purchase orders.

Process Enhancement & Reporting

• Streamline and improve revenue analysis processes.
• Work with the Billing team to identify trends, risks, and opportunities for process improvements.
• Enhance Management Information (MI) reporting by ensuring accurate data capture (supplier names, wholesale costs, etc.).

Customer Billing Experience

• Reduce errors and credit notes by proactively identifying issues before invoicing.
• Improve billing timeliness through accurate supplier reconciliations.
• Ensure clear product naming conventions and customer-friendly billing practices.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Experience in Revenue Assurance over an extended period (preferably in telecommunications or financial services).
• Strong leadership skills with proven experience in managing diverse teams.
• Advanced Excel skills; experience with data visualisation tools is a plus.
• Excellent analytical, problem-solving, and communication skills.
• In-depth knowledge of revenue assurance processes, controls, and best practices.
• Familiarity with telecom billing systems and industry regulations is highly desirable.
• Detail-oriented with a strong focus on accuracy and quality.

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you'll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here's a closer look at what we offer:

• Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
• Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
• Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.

Ready to join the UK's largest managed service provider?

Apply today or contact our friendly Talent Acquisition Team for more information.