Quality Assurance Administrator

About Psicon

Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.

About the Role

We are seeking a meticulous and proactive Quality Assurance Administrator to support our Quality Assurance & Improvement team. You will play a key role in managing controlled documents, supporting governance processes, and ensuring compliance with internal standards and regulatory requirements. This is a full-time position, Monday to Friday, 9am–5pm. The role is hybrid, with the expectation of attending our Canterbury office once or twice per week dependant on the hiring managers needs.

Key Responsibilities

• Maintain and publish controlled documents in line with Psicon's branding and formatting standards
• Proofread and format documents including policies, procedures, and SOPs
• Manage document metadata registers and ensure version control
• Monitor review dates and support document owners with updates
• Archive obsolete documents and maintain accurate records
• Support audit delivery and compile reports for the QA team
• Organise meetings, take minutes, and respond to queries from the quality inbox
• Provide guidance on document templates and naming conventions
• Contribute to continual improvement of document control processes

Person Specification

Essential:

• Proven experience in document control, administration, or quality support
• Strong attention to detail and proofreading skills
• Proficient in Microsoft Office 365 (Word, Excel, SharePoint, OneDrive)
• Excellent organisational and record-keeping skills
• Understanding of metadata management and version control
• Ability to manage multiple workflows and meet deadlines

Desirable:

• Experience supporting audits or quality assurance processes
• Familiarity with SharePoint or other quality management systems
• Confidence in training or guiding colleagues on document standards
• Experience using Adobe Creative Suite (e.g., InDesign, Illustrator) or a design background to support document layout and branding consistency

Why Join Us?

• Be part of a supportive and forward-thinking team
• Make a meaningful impact on service quality and compliance
• Opportunities for professional development and training
• A workplace culture built on openness, honesty, and respect

Working at Psicon

We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of;

• The best possible customer service.
• The most efficient and effective clinical work.
• A thriving and engaged workforce.
• A truly inclusive organisation.

At Psicon, we believe that diverse perspectives and experiences promote learning and innovation. We embrace diversity and are committed to creating a truly inclusive workplace, where every colleague is valued and able to achieve. We welcome applications from candidates from all backgrounds and we are committed to removing any barriers in our application process that could prevent an individual from joining the Psicon team. We will do our best to make the application process as accessible as possible. Please get in touch if there is anything we can do to support you with your application or interview.

Benefits include:

• Enhanced annual leave of 32 days a year (inclusive of bank holidays).
• Flexible annual leave scheme providing the ability to buy or sell back additional days.
• Well-being days.
• Pension scheme (with the option of enhancing via salary sacrifice).
• Cycle to work scheme.
• Birthday lie in.
• Free breakfast, including 'pastry Mondays'.
• Funded social events.
• Staff well-being bursary scheme.

Additional Information / Contacting Us

• For further information please email or call the Psicon Recruitment Team on for more information.
• Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you.
• Please note, Psicon operate a 'safer recruitment' policy and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up-to-date mandatory training, the right to live and work in the UK.