HR Coordinator

Something Extraordinary Every Day

As our HR Coordinator you will act as a trusted advisor to employees, providing expert guidance and operational support across the full employee lifecycle. You will also provide key coordination support to the wider HR team.

This role is hybrid and you will be required to work onsite at Bicester Village a minimum of 3 days a week.

Key Responsibilities

What you will be doing

The key responsibilities of this role will include some or all the following:

• Provide professional advice and support across the UK employee lifecycle, including recruitment, onboarding, performance management, employee relations, and offboarding
• Manage the delivery of the Bicester Village onboarding process, ensuring a seamless experience for new starters, including systems access, equipment coordination, benefits and payroll set-up, and induction preparation
• Take ownership of the Bicester Village payroll input, benefits, and pension administration processes, liaising with payroll providers, benefits vendors to ensure timely and accurate submissions
• Provide first-line advisory support on employee relations issues (e.g. conduct, capability, absence management), escalating complex or high-risk cases to HR Business Partners as appropriate
• Guide and coach managers on performance management, absence, probation, and general employee well-being in line with UK employment law and company policy

What makes you special

Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you'll have:

• 2+ years' experience in an HR Coordinator-level role
• Good working knowledge of UK employment legislation and HR policies
• Comfortable advising employees and line managers on HR policies and procedures
• Highly organised and able to manage administrative and coordination duties across multiple workstreams
• Strong ability to maintain and update trackers, HR systems, and employee records with accuracy

There's no one quite like us

The Bicester Collection are the worlds' leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 12 Villages in Europe, China and USA as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

Our Vision is to be the best shopping destination in the world.

Our Mission is to make the lives of others better including our brands, our guests, our people and our communities.

Our Brand Promise is to offer something extraordinary every day.

Our Five Values are the glue that bind us together and allows us to lead ahead:

• Authenticity - Always do the right thing
• Innovation - Think outside of the box
• Passion - Do what you love and love what you do
• Critical Thinking - Challenge the obvious
• Vision - Be mission driven always

Why we're exceptional

The key to our success is the quality and commitment of our people. In return for your hard work and commitment to our values, you'll receive a generous salary and we'll also reward you through our Feel Good Programme which offers the following benefits:

• Lifestyle - Our Lifestyle benefits include life assurance, income protection, pension, leisure travel insurance, an electric car scheme, a discounted shopping portal, discounts across our Villages, a referral bonus and season ticket loans.
• Physical - Our Physical health benefits include private medical cover, virtual doctor support, dental insurance, health screening, a cycle-to-work scheme, eye care and flu vaccinations.
• Mental – Our Mental health benefits include access to professionals as well as support from trained mental health 'first aiders' from across the business, an employee assistance programme and free access to Headspace and Thrive, two of the most well respected mental well-being apps.
• Social - Our social programme is designed to help us connect and, most importantly, have fun Benefits include yoga classes, summer parties, outdoor team activities, time away from the office to enjoy special occasions such as birthdays, getting married, moving house and, of course, taking a well-deserved break.

Come and live your story with us

At The Bicester Collection, we are focused on attracting and retaining the best talent. We believe in fostering an open culture, which supports our people to thrive and creates a sense of belonging. Working at the Bicester Collection means entering an inclusive space where all perspectives are valued, ideas are shared freely, and creativity is encouraged.