Senior Service Advisor

Salary £33,000, plus achievable and uncapped bonus plan starting OTE £38-40k

We currently have an opportunity for an experienced Senior Service Advisor to join our award-winning Audi Centre, and an uncapped and motivating bonus plan.

Working for Audi is a whole new working experience, you have a global brand behind you and a great career ahead of you. This is an empowering and supportive environment with first-class training and every opportunity to develop your skills and progress your career.

As a key customer facing role you will be responsible for:

• Coach & Support 5 x Service Advisors and 4 x Admin on all parts of the Audi Service Core Process
• Supports Service Manager and Aftersales Manager with work allocation
• Debt & WIP Control
• VIP Customer management
• KPI Analysis
• Allocation of mobility support programmes
• Deputise for Service Manager when absent
• Communicating and updating the progress of customers vehicles, whilst they serviced or repaired in our state-of-the-art workshop
• Confidentially explaining diagnosis of faults and upselling important and urgent repairs
• ensuring our customers' experiences are as premium as the cars we offer
• handling customer concerns and complaints in order to reach positive outcomes

If you are a confident and driven individual, with a great work ethic and a high level of resilience to workload and pressure, then this lucrative role could be for you.

The ideal candidate will have direct experience in a main dealer aftersales operation, dealing with customers.

Hours of work am to 6.00 pm - Monday to Friday - Saturdays 2 on, 4 off on a rolling basis.

You must hold a full UK driving licence.

In addition to your basic and performance bonus, we offer a range of benefits to help with everyday life including:

• Health Cash Plan - which provides extensive mental health support, GP consultations cash back for dentist fees, opticians, prescription fees, professional care claims as well as private consultations.
• Mental Health Support - all our managers are trained in Mental Health as well as Mental Health First Aiders across our business to help support your when required
• Simply Rewards - access to 100+ amazing rewards and discounts, including gym memberships.
• Car Benefit Scheme - option to lease a car for the brand you work for, starting at £209 a month
• Pension, with Aviva - you can pay as much as you like into your pension, plus we company contribute as well
• Life Assurance - peace of mind for your nearest and dearest when they need it the most
• Sick pay – up to the discretion of your line manager
• Paid Annual Flu Vaccinations - early access to the flu vaccination onsite in Poole and Yeovil
• Vehicle purchase discounts - various ways in which you can purchase a new car from all our brands.
• Discounts on services - MOT, servicing, parts, accessories and merchandise at reduced rates for you and your family.
• Local discounts - with local hospitality and leisure brands
• Holiday allowance - 30 days including bank holidays, time to spend with your friends and family
• Cycle to work scheme - with the Green Cycle initiative.
• Refer a friend - to come and work for us and be rewarded up to £2000, dependant on the role being recruited
• Career development – industry-leading training from the brand you represent and full ongoing support inhouse with our learning management system
• Social events - opportunity to get together with your colleagues, recent events have been go karting, Charity quiz nights, Goodwood, Private cinema trips

So, if you demonstrate our values, Energy, Expertise, Pride and Integrity, then we would like to hear from you as soon as possible.

HP

Job Type: Permanent

Pay: Up to £33,000.00 per year

Experience:

• service advisor (main dealership): 2 years (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person