Senior Customer Service Advisor
1 week ago
Senior Customer Service Advisor Poole, United Kingdom Are you a customer service superstar with a passion for using cutting-edge AI technology to enhance customer experience and drive 5-star reviews? If yes, then we have the perfect role for you Join us as a Senior Customer Service Advisor, and be part of our mission to provide excellent customer service to our lovely customers. At The Koin Club and Tilly Pig, we're all about leveraging the latest AI technology to optimise customer experience and foster international collaboration. As our new Senior Customer Service Advisor, you'll be instrumental in making this happen. You'll get to work market leading AI tools to deliver a world-class and excellent customer service. Key Responsibilities Responding to customer queries and providing timely, accurate and helpful information. Managing and optimising AI performance to ensure the highest level of customer satisfaction. Handling escalated customer queries and ensuring timely resolution. Driving 5-star reviews by providing exceptional customer service and going above and beyond to exceed customer expectations. Monitoring customer feedback and proactively identifying opportunities to enhance the customer experience. Working closely with the Product Development team to understand what's being produced, what's coming up, and what you can and can't tell customers. Collaborating closely with the Marketing and Operations teams to understand current campaigns and to ensure orders are processed efficiently and on time. Managing key account management for top spenders. Delegating tasks, including incoming customer queries, payment disputes, returns and refunds, new orders, online reviews and subscription management. Collaborating with our team in Asia to ensure a seamless customer experience across all regions. At our company, we strive to provide a comprehensive benefits package that supports our employees' wellbeing, fosters a fun and inclusive culture, and provides opportunities for growth and advancement. Our benefits include a newly refurbished HQ with state-of-the-art technology, Mac computers, bank holidays off, increased holiday allowance, regular social events, hi-tech coffee and juice machines, and free parking. We also offer opportunities for professional growth and progression, providing our employees with the chance to develop new skills and take on new challenges as they advance in their careers. Join us today and be part of a supportive and dynamic team that values your contributions and supports your growth. Requirements We are looking for a dynamic individual with a strong interest in AI and innovative technology. Our ideal candidate will possess: Experience in customer support or related fields. Experience in team management and delegation. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple tasks. Assertive with a commitment to high standards. Positive, upbeat, and adaptable attitude. Interest in AI and innovative technology (no prior knowledge required; comprehensive training will be provided). This is an incredible opportunity to take your customer service skills to the next level, working with cutting-edge AI technology to provide an exceptional experience to our customers. If you're passionate about delivering excellent customer service, driving 5-star reviews, and leveraging AI technology to enhance the customer experience, we want to hear from you. #J-18808-Ljbffr
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Senior AI-Driven Customer Service Advisor
1 week ago
Poole, United Kingdom Koin Limited Full timeA technology-driven customer service company in Poole is seeking a Senior Customer Service Advisor to enhance customer experience using AI technology. You will manage customer queries, optimize AI performance, and collaborate with various teams to ensure seamless operations while striving for exceptional customer satisfaction. This role offers a...
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Customer Service Advisor – Advisor Services
2 weeks ago
Poole, United Kingdom Vitality Full timeCustomer Service Advisor – Advisor Services Salary : £22,900 + Bonus + Benefits Location : Bournemouth (hybrid working) Shift Pattern : Monday to Friday : 9am-6pm (no weekends) Hi! We’re Vitality and we do insurance differently. We reward our members for making good lifestyle choices – and we reward our team, too. That’s why, as a Customer Service...
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Customer Service Advisor
4 days ago
Poole, United Kingdom Rubicon People Partnership Full time**Customer Service Advisor, Poole, £24,000** **The purpose of role**: As **Customer Service Advisor** you'll be an **integral** part of the team, providing the **highest level of customer service**. You'll be **supporting the Sales team,** ensuring systems are up to date and administration duties are executed daily. As Customer Service Advisor **your...
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Customer Service Advisor
1 week ago
Poole, United Kingdom Jobshop UK Limited Full time**Customer Service Advisor** - Ongoing temporary role - Wallisdown location - free parking - £10.50 per hour pay rate - To start Immediately - Monday to Friday hours between 8am to 6pm **About the Customer Service Advisor role: - ** - Working in a car service centre, meeting and greeting customers as they bring their cars in to be service, repairs, or...
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Customer Service Advisor
4 days ago
Poole, United Kingdom Hendy Group Full timeWe have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Renault Dealerships in Poole. You do not need automotive experience to be successful in this role - we will train that, but...
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Customer Service Advisor
2 weeks ago
Poole, United Kingdom Hendy Group Full timeWe have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Hyundai Dealership in Poole. You do not need automotive experience to be successful in this role - we will train that, but...
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Customer Service Advisor
2 weeks ago
Poole, United Kingdom Hendy Group Full time**Salary** Market leading base salaries up to £31k dependent on experience, plus bonus and company car contribution from day one. **Contractual hours** 45 **Basis** Full Time **Region** Dorset **Job category/type** Service **Date posted** 05/09/2024 **Job reference** HG012304V0 We have some excellent opportunities where you can put your...
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Customer Service Advisor
4 days ago
Poole, United Kingdom U-Drive Vehicle Hire Full timeU-Drive are recruiting for a positive and proactive Workshop Service Advisor to join the support team at our highly reputable Poole Workshop. Working alongside a professional and close-knit team, you’ll be the face of the business in dealing with all customer queries from quotes and bookings through to taking payment. You’ll be working a 40-hour week on...
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Customer Service Advisor
1 week ago
Poole, United Kingdom U-Drive Full timeU-Drive are recruiting for a positive and proactive Workshop Service Advisor to join the support team at our highly reputable Poole Workshop. Working alongside a professional and close-knit team, you’ll be the face of the business in dealing with all customer queries from quotes and bookings through to taking payment. You’ll be working a 40-hour week on...
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Customer Service Advisor
4 days ago
Poole, Poole, United Kingdom U-Drive Full time £25,000 - £40,000 per yearU-Drive are recruiting for a positive and proactive Workshop Service Advisor to join the support team at our highly reputable Poole Workshop. Working alongside a professional and close-knit team, you'll be the face of the business in dealing with all customer queries from quotes and bookings through to taking payment. You'll be working a 40-hour week on a...
