Service Advisor

1 week ago

Poole, United Kingdom Sandown Mercedes-Benz of Poole Full time

**Service Advisor**

**Mercedes-Benz of Poole**

An opportunity has arisen to join us as a Service Advisor / Service Team Manager at Mercedes Benz of Poole. The Service Advisor / Service Team Manager is responsible for every aspect of a customer’s after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction

The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.

**Main Duties**:

- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
- To hand over and receive back any loan vehicle according to the published procedure.
- To supervise the flow of work into the workshop and liaise workshop control to meet customer requirements.
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule.
- To ensure that requested work is completed on time and to the expected standards.
- To ensure all customers vehicles are washed and vacuumed.
- To ensure that invoicing is accurate and completed on time.
- To ensure that job extensions are properly authorised and processed.
- To keep customers fully and regularly informed of changes to costs and expected completion times/dates.
- To ensure that vehicles are properly handed over to customers, including invoice explanation and advising future requirements.
- To take responsibility for sub contracted repairs and ensure the quality of such.
- To ensure that the authorisation of warranty and goodwill is given strictly in accordance with the manufacturers programme.
- To maintain high standards of housekeeping within both the front of house and back of house service areas and maintain a safe working environment.

**Benefits**:

- Highly competitive salary and bonus scheme which is reviewed every 3 months.
- Accredited Mercedes-Benz training and qualifications which covers the latest technology including hybrid and electric cars.
- Up to 25 Days annual leave plus bank holidays
- Pension Scheme with employer contributions
- Employee Assistance Programme
- Eyecare Vouchers
- Cycle to work scheme
- £400 Employee referral scheme
- Life Assurance Policy
- Staff Discounts - MOT’s and Repair
- Staff Retail Purchase Scheme
- Full uniform provided

Hours of Work: Monday to Friday 08.00 - 18.00 with one-hour unpaid break. Total: 45 hours per week and Saturdays 08.00 - 14.00 on a rota basis paid as additional hours

Applicants will be expected to be immaculately attired as is befitting the Mercedes brand and must hold a full Driving Licence.

Basic salary: £28,000 per annum, OTE: £34,000 per annum

**Job Types**: Full-time, Permanent

**Salary**: Up to £34,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

**Experience**:

- service advisor: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location

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