Payroll Team Lead

Join one of the UK's leading payroll providers and help shape the future of payroll delivery.

At IRIS, we power over 50,000 UK businesses, process payroll for 18% of the UK workforce, and support 4 million parents through our education platforms. As one of the UK's largest privately held software companies, we're trusted by organisations of all sizes to get mission-critical tasks right first time, every time.

We've been named a Great Place to Work, one of the UK's Best Workplaces for Women, and we're proud of our award-winning culture that values innovation, flexibility, and people.

The Role

We're looking for a Client Payroll Team Lead to join our growing Fully Managed Payroll division. In this role, you'll lead a team of Payroll Executives delivering outsourced payroll services to a diverse client base. You'll be responsible for ensuring smooth operations, high-quality standards, and outstanding customer satisfaction.

What you will be doing

• Lead, coach, and develop a team of Payroll Executives.

• Oversee the accurate and timely processing of client payrolls.

• Act as the first point of escalation for client queries and service issues.

• Ensure service levels, KPIs, and BACS deadlines are consistently met.

• Collaborate with Account Managers to ensure smooth client experiences.

• Drive a culture of continuous improvement and operational excellence.

• Monitor capacity planning and team performance data.

• Stay up to date with payroll legislation and software updates.

What You'll Bring

• 3–5 years' experience in end-to-end payroll processing.

• Strong knowledge of PAYE, auto-enrolment, and UK payroll legislation.

• Previous leadership or team management experience.

• Excellent communication, organisational, and customer service skills.

• Proficiency in Excel, Outlook, and payroll software platforms.

• CIPP qualification (preferred, but not essential).

Apply Now

If you're passionate about payroll, customer success, and leading great teams we would love to hear from you.

Apply today and help IRIS continue to deliver mission-critical services for thousands of UK organisations.

Please note:

We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.

INDLOW

About IRIS

As one of the UK's largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.

IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.

Over 4 million parents use our software to connect with their child's school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.

Our operational software is the invisible but essential beating heart of our customers' businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.

It's vital these mission-critical functions work first time, every time.

That's why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.

IRIS is a company built on hiring the best people; our people are our greatest assets.

They enable us to be the innovative, market-leading, and high-performing company that we are today.

We're delighted to be certified as a Great Place to Work and one of the UK's Best Workplaces for Women.

These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.

IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.

This is why we work to create an environment where employees feel like they are part of a team.

Why work for IRIS?

The Benefits

Generous holiday allowance

Charity / volunteering days

Income protection insurance

Life assurance

Employee Assistance Program

Private healthcare

Enhanced maternity pay

Additional discount
schemes

Cycle to work
scheme

Developing your career

We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:

Supporting our managers to be great leaders, providing inspirational management resources and offering dedicated management development training.

Rewarding individual excellence through dedicated initiatives and Employee Awards for demonstrating our values.

Offering regular training and development programmes tailored to each employee's development needs and providing a commitment to a 'learning culture' which shares knowledge, best practice and our long-standing expertise between employees.

We're committed to a culture of continuous improvement and listen to our employees via regular feedback sessions and employee engagement surveys.

Our employees love the colleagues they work with. We promote a positive environment where our people feel comfortable, make friends and support each other.

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