Support Analyst

MRI Software is seeking a customer-focused professional with 2–3 years of experience in a client-facing role to join our Client Support Services team. This hybrid position combines remote work with time spent at our Sleaford office, providing day-to-day support to clients using our APR and Radar software, also sometimes referred to as CML.

Our Software Support Analysts are responsible for resolving client software queries and will need to analyse software issues to recommend solutions. The team assists our clients by engaging with them via telephone and our online system. The successful candidate will need to listen and empathise with our clients and use your troubleshooting skills, positive attitude and knowledge of the software to meet their needs to deliver a consistent professional experience. In depth training on our software and infrastructure will be provided.

As a Software Support Analyst with the MRI Software Client Support team, you will have the opportunity to analyse complex software issues, engage with our impressive client base, and provide an incredible customer experience every day. In this position, you will be a point of contact for a broad variety of clients from financial and property management institutions, assisting with a wide range of questions and technical issues.

You will be required to attend client events within the UK from time to time, for example in London 2 times a year, as well as an occasional visit to a client's office to assist users with specific areas of functionality of their system. (All travel will be covered by MRI Software).

MRI Software will rely on you to listen to and empathise with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.

Requirements:

·       Proven experience in a customer facing role (2-3 years)

·       Good interpersonal skills. Patience is essential

·       Excellent written and oral communication skills

·       Ability to multi-task and work well under pressure

·       A problem-solving mindset and attention to detail

·       Professional image and appearance

·       Excellent computer skills and knowledge of Microsoft Office products

·       Good organisational and effective time management skills

Preferences:

·       Knowledge of any MRI product, preferably APR and or Radar

·       Experience of SQL

·       Familiarity with the property or software industry

·       Experience or knowledge of accounting practices

We're obsessed with making this the best job you've ever had  

• We want our staff to love working here, and so we've created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group  

• Enjoy peace of mind over yours and your family's health with our Private Medical Insurance and Health Cash Plan.   

• Invest in our competitive Personal Pension plan and help set you up for your future.   

• Big on family? So are we Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).   

• Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose    

• Income Protection Plans give you the peace of mind you deserve.    

• Further your professional development and growth with our generous Tuition Reimbursement Schemes.   

• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year   

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you  

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can't be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.  

We believe MRI is more than just a workplace; it's a connected community of people who truly feel they belong. Whether we're investing in employee resource groups or providing tailored resources for each person to reach their full potential, we're passionate about creating a work environment that makes you excited to show up every single day.  

At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that's our goal every day. Because that's what industry leaders do. Whether you're joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. 

Amazing growth requires amazing employees. Are you up to the challenge?   

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply. We'd love to hear from you   

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. 

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself