Client Support Analyst
1 week ago
Join to apply for the Client Support Analyst role at MRI Software. MRI Software is seeking a customer‑focused professional with 2–3 years of experience in a client‑facing role to join our Client Support Services team. This hybrid position combines remote work with time spent at our Sleaford office, providing day‑to‑day support to clients using our Qube PM software. Responsibilities As a Client Support Analyst, you will resolve client queries by analysing software issues and recommending solutions. The team assists clients via telephone and our online system. The successful candidate will listen and empathise with our clients, using troubleshooting skills, a technical mindset, problem‑solving abilities, and creativity to deliver a consistent, professional experience. In‑depth training on our Qube PM software and infrastructure will be provided. You will have the opportunity to analyse complex software issues, engage with our impressive client base, and provide an exceptional customer experience every day. You will be a key point of contact for a broad variety of clients from financial and property management institutions, assisting with a wide range of questions and technical issues. Occasionally you may be required to attend client events within the UK (e.g., London or Manchester, typically 2–4 times a year) and visit client offices to assist users with specific areas of system functionality. All travel will be covered by MRI Software. Requirements Proven experience in a customer‑facing role (2–3 years) Good interpersonal skills – patience is essential Excellent written and oral communication skills Ability to multi‑task and work well under pressure A problem‑solving mindset and strong attention to detail Professional image and appearance Excellent computer skills and knowledge of Microsoft Office products Strong organisational and time‑management skills Benefits Office breakfasts, quarterly lunches and virtual social events; employee‑led groups such as our DEI committee, Women and Allies, and Pride Event Group Private Medical Insurance and Health Cash Plan Competitive Personal Pension plan Parental Leave benefit 25 days of annual leave plus Bank Holidays, and a bank of 15 hours of "Flex Time Off" Income Protection Plans Tuition Reimbursement Schemes Flexibility to work from anywhere in the world for two weeks a year About Us From the day we opened our doors, MRI Software has built flexible, game‑changing real‑estate software that powers thriving communities and helps make the world a better place to live, work and play. Our people‑first approach to PropTech is defining a new industry standard for client experiences that deliver real value every day. We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, veteran status and more. Seniority level Entry level Employment type Full‑time Job function Other Industries Software Development #J-18808-Ljbffr
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Client Support Analyst
1 week ago
Sleaford, Lincolnshire, United Kingdom MRI Full time £25,000 - £40,000 per yearMRI Software is seeking a customer-focused professional with 2–3 years of experience in a client-facing role to join our Client Support Services team. This hybrid position combines remote work with time spent at our Sleaford office, providing day-to-day support to clients using our Qube PM software.As a Client Support Analyst, you will be responsible for...
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