Client Support Analyst

MRI Software is seeking a customer-focused professional with 2–3 years of experience in a client-facing role to join our Client Support Services team. This hybrid position combines remote work with time spent at our Sleaford office, providing day-to-day support to clients using our Qube PM software. As a Client Support Analyst , you will be responsible for resolving client queries by analysing software issues and recommending solutions. The team assists clients via telephone and our online system. The successful candidate will need to listen and empathise with our clients, using troubleshooting skills, a technical mindset, problem-solving abilities, and creativity to deliver a consistent, professional experience. In-depth training on our Qube PM software and infrastructure will be provided. In this role, you will have the opportunity to analyse complex software issues, engage with our impressive client base, and provide an exceptional customer experience every day. You will be a key point of contact for a broad variety of clients from financial and property management institutions, assisting with a wide range of questions and technical issues. You may occasionally be required to attend client events within the UK (e.g., in London or Manchester, typically 2–4 times a year), as well as occasional visits to client offices to assist users with specific areas of system functionality. (All travel will be covered by MRI Software.) Requirements Proven experience in a customer-facing role (2–3 years) Good interpersonal skills – patience is essential Excellent written and oral communication skills Ability to multi-task and work well under pressure A problem-solving mindset and strong attention to detail Professional image and appearance Excellent computer skills and knowledge of Microsoft Office products Strong organisational and time management skills We’re obsessed with making this the best job you’ve ever had We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan.  Invest in our competitive Personal Pension plan and help set you up for your future.  Big on family? So are we Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s). Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose   Income Protection Plans give you the peace of mind you deserve.   Further your professional development and growth with our generous Tuition Reimbursement Schemes.  Enjoy the flexibility of working from anywhere in the world for two weeks out of the year  About Us From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you  Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. Amazing growth requires amazing employees. Are you up to the challenge?   We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you   MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself