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Training & QA Co-ordinator
2 weeks ago
Training & QA Co-ordinator
Permanent, Full Time
(Hybrid working role, between remote and office based - 3 days minimum in the London office)
About the Team
PPL's Member Services team manages the enquiries of our membership across both performer and recording rightsholder categories. Their work is split into three streams, Record Company Services, Performer Relations & Development, and Contact & Support. Our Member Services team is passionate about music and works to help ensure all our members' accounts are up to date so they are able to collect the royalties they are owed when their music is played on radio, TV, online and in public.
What you'll be doing:
The Training & Quality Assurance (QA) Coordinator will provide vital support to the Training & QA Manager in the design, delivery, and monitoring of training and quality assurance activities across PPL's Business Development, Account Management and Operations teams. The role holder will play a key role in ensuring that training programmes, QA processes, and service standards are implemented effectively and that team members are supported to deliver consistently high-quality service to members.
Key Responsibilities:
Support the administration, coordination, and day-to-day delivery of training and quality assurance activity
Assist in scheduling and tracking training programmes, maintaining accurate records of attendance and outcomes, and supporting the development of training materials and resources
Contribute to the QA function by coordinating audits, collating performance data, and helping to identify service or process gaps for escalation
Working closely with Business Development, Managed Accounts and Operations teams, the Coordinator will play an important part in ensuring smooth communication and alignment of training and QA activity across the Member Services function
Strong organisational skills, attention to detail, and a proactive approach to supporting team effectiveness. The role holder will also have regular contact with colleagues across Member Services and will be expected to provide professional, accurate, and timely support to help drive continuous improvement and excellent service delivery for members.
What you'll need:
- Planning and organisational skills
- Experience with CRM databases
- Communication and presentation Skills
- MSOffice, Powerpoint & MS Excel to at least intermediate level
Full details can be found in the job description
What we can offer you…
When you come on board at PPL you can expect to be rewarded for your hard work. Employees are entitled to a wide range of benefits which support their needs and lifestyles including private medical care, cycle to work scheme, flexible working hours, £120 annually to be spent on music and many more
PPL is currently offering hybrid flexible working which will be a mixture of office based and home working along with our flexible start and finish times, should employees wish to utilise this. This could be subject to change.
Next Steps
If this sounds like you, then we'd love to hear from you
Equity, Diversity and inclusivity at PPL
PPL are committed to equity of opportunity, diversity and inclusivity; therefore, we welcome and encourage applicants from all sections of the community.
Here at PPL we are proud to operate in a genuine, open and straightforward way while continuing to maximise all opportunities as they arise striving to represent PPL's members. Our job is to protect our members' rights, and make sure their talent and investment is rewarded fairly. We take an entrepreneurial approach, working together to create new ways to deliver better service and solve business challenges. Collaboration creates great things; everyone's talent deserves recognition and each of our members is important to us. We are the professional face for our clients. We serve with a smile and go the extra mile when representing them. We share a passion for music – that's why we do what we do.
