Body Shop Service Advisor

19 hours ago


Tilbury RM, United Kingdom ALK Vehicle Solutions Full time

Bodyshop Customer Service Advisor

Location: ALK Vehicle Solutions Ltd (BS10125 Approved Repairer)

Hours: 08:00 – 17:30, Monday to Friday

Salary: £28,000 – £32,000 per annum (dependent on experience)

Benefits: Free parking, company work phone and laptop, access to Perks at Work employee benefits platform

About Us

ALK Vehicle Solutions Ltd is a BS10125 approved vehicle repair centre committed to delivering exceptional quality and customer care. We specialise in accident repair and bodywork services, providing our customers with a seamless and professional experience from start to finish.

Role Overview

We are seeking an enthusiastic and customer-focused Bodyshop Customer Service Advisor to join our team. You'll be the main point of contact for our customers, ensuring their vehicle repair journey is smooth, transparent, and stress-free.

Key Responsibilities

· Act as the first point of contact for all customer enquiries—both face-to-face and over the phone.

· Manage the customer repair process from initial estimate to vehicle handover.

· Liaise with insurers, engineers, and technicians to ensure accurate and timely communication.

· Update customers regularly on repair progress using our bodyshop management systems.

· Prepare and process job cards, estimates, and invoices.

· Maintain accurate records and documentation in line with BS10125 standards.

· Ensure the highest levels of customer satisfaction and professionalism throughout the customer journey.

Skills & Experience Required

· Previous experience in a bodyshop or accident repair centre environment preferred.

· Experience with AutoFlow and Audatex systems is highly desirable.

· Excellent communication and interpersonal skills.

· Strong organisational abilities and attention to detail.

· Ability to manage multiple tasks in a fast-paced environment.

· A positive, proactive approach with a focus on customer service excellence.

What We Offer

· Competitive salary package (£28,000 – £32,000 depending on experience).

· Free on-site parking.

· Company phone and laptop provided.

· Access to Perks at Work benefits platform.

· Supportive and friendly team environment within a BS10125 accredited business.

· Opportunities for professional growth and development.

Job Type: Full-time

Pay: £26,000.00-£31,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Free parking
  • On-site parking

Ability to commute/relocate:

  • Tilbury RM18: reliably commute or plan to relocate before starting work (required)

Experience:

  • Autoflow: 1 year (preferred)
  • Audatex: 1 year (preferred)

Language:

  • English (required)

Work Location: In person


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