Service Advisor

Who are SAGA Truck and Van?

SAGA Truck and Van is one of the largest Mercedes-Benz commercial vehicle dealerships in the UK. Owned by RCM, a European distributor of multiple brands including Mercedes-Benz, Toyota, Lexus, Porsche and Bénéteau. SAGA has sites across East Anglia, Hertfordshire, Essex and Kent, our facilities are staffed by experienced professionals who specialise in providing support to businesses of all shapes and sizes.

We provide a full suite of aftersales services to keep your commercial vehicles performing at their best. Our expert team offers overnight servicing & MOTs, truck inspections, genuine parts & accessories, body repair and service contracts. All to minimise your downtime in the most efficient and cost-effective way possible.

At SAGA we follow one simple mission - to ensure our customers always receive the best possible care, wherever they are in their journeys. We understand that to achieve this, we need to attract and retain the best people. We foster a culture where everyone feels valued and respected for their contributions.

SAGA Values

We put our colleagues first and promote a culture of growth, ambition and development where anything is possible and we shine a light on good work, rewarding those who live and breathe our values.

Respect – forms the foundation of our relationships—between colleagues, partners, and customers - ensuring trust and collaboration in everything we do.

Passion – fuels our commitment to excellence, inspiring us to go above and beyond in delivering outstanding service and solutions.

Performance – is at the heart of our ambition, pushing us to continuously innovate and achieve new milestones. We celebrate these values that unite us and drive us forward - together, towards a bright future.

Job Description:

Hours:

This is on a 2 week rota:

Week 1 - Monday to Friday 06.00am until 15.00pm

Week 2 Monday to Friday 11.00am to 20.00pm

Each day includes 30 minutes unpaid lunch break

You will be required to work 1 in 3 Saturdays 08.00am to 13.00pm paid as overtime.

Salary:Competitive salary + bonus

The ideal candidate will serve as the primary point of contact for customers, providing exceptional service and support throughout their experience. This role requires a blend of customer service skills, mechanical knowledge, and the ability to upsell services effectively. As a Service Advisor, you will play a crucial role in ensuring customer satisfaction and maintaining the reputation of our establishment.

What will you be doing?

• Greet customers and provide them with a warm welcome to our service department
• Listen to customer concerns and accurately document their vehicle's issues
• Utilize your mechanical knowledge to assess vehicle problems and recommend necessary repairs or maintenance
• Provide accurate estimates for repair costs and timeframes
• Upsell additional services or products that may benefit the customer's vehicle
• Coordinate with technicians to ensure timely completion of repairs
• Keep customers informed about the status of their vehicle throughout the repair process
• Handle cash/card transactions and maintain accurate records of payments

The successful candidate will have:

• Point of sale experience
• A positive can-do attitude
• The ability to produce work to a very high standard
• A team player mentality
• An awareness of Health and Safety procedures/policies
• Previous experience in a customer service role, preferably in an automotive setting
• Strong upselling skills and the ability to effectively communicate the value of additional services or products
• Solid mechanical knowledge to accurately assess vehicle issues and recommend appropriate solutions
• Experience handling cash transactions and maintaining financial records
• Exceptional customer service skills with the ability to build rapport with customers

Our Company Benefits:

When you join us you'll have access to a comprehensive benefits package including:

• Performance-based bonus scheme
• Overtime opportunities
• Standout learning and development opportunities via the Mercedes Benz Technical Pathway
• 22 days' annual leave, plus bank holidays on top
• Company pension (Royal London) via a salary sacrifice scheme
• £20,000 death in service benefit
• Access to free, independent advice on finance, health, and wellbeing
• Company Healthcare Cashback Scheme, with a wellbeing programme via Simply Health
• Access to Hastee, a scheme that enables you to access a portion of your earned pay when you need it, on-demand.

Join us in providing outstanding service while enhancing your career in the automotive industry

Job Type: Full-time

Pay: £13.50-£15.00 per hour

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Free parking

Work Location: In person